Zero communication, poor service!!!

I am utterly shocked by the service Webafrica offers, you need to have actual people that you can speak to on the phone and not via WhatsApp.

For the past 2 months I have attempted to sort out a refund that was due back to my boss, so far only one month has been given. We cancelled the service becuase of poor connectivity and lack of service. I followed the prompts to return the router as stipulated when you cancel and this morning our business account has been debited by R999.00 for the router we sent back. Proof was even sent in the form of a waybill indicating we had sent ti back.

I DO NOT want to speak to someone on WhatsApp, I want to speak on the phone to someone who can actually sort this out.