ZERO assistance and ZERO competence

This is a collection of a review over a year of experiences - with the most recent update being from my cancellation experience over February & March.

Honestly has to be the worst service provider in the country. There is zero customer service. There is zero accountability in place at WebAfrica. You are unable to escalate matters, you cannot phone directly because they do not have a number, you cannot get a manager to call you, you cannot get a response on the complaints mailbox, you cannot get a response on Hello Peter. In short you rob your customers of their money, provide a poor service and then unable to do conduct any recourse against WebAfrica for poor services rendered.

Update:

Issue has not been resolved, I have not been compensated even though promised by WebAfrica.

An immoral company. Do not use.

Update:

Nearing month 4 and still no resolution. WebAfrica has sent out technicians - whom have proven it is not the line but the actual router supp**** by WebAfrica. WebAfrica have promised resolution and even compensation for the time i've wasted dealing with the terrible customer complaints, managers and multiple staff.

There is still no resolution to the router, the issues of the performance, the promised [in writing] compensation or any senior management calling to deal with this and apologies.

On top of that - you cannot call WebAfrica, there is no ability to direct contact. So all of this has had to happen over WhatsApps, Emails and miss calls from "service" agents who say they will call at 2pm and then call at 5pm and wonder why I don't pick up.

Never ending fight for decent customer service continues. Rather take business elsewhere - even Telkom.

Updating my overall experience of Web Africa:

1. Cancelled my line [FrogFoot] and ISP [WebAfrica] - not only was the process incredibly painful and dragged for almost 2 months, I was threatened with a R999 bill. After getting into multiple arguments with WebAfrica on this, the end result was that the R999 was if the router wasn't returned. This was then arranged and then the router was returned via courier.

2. Router returned with a courier, absolutely ZERO communication from Web Africa. ZERO knowledge of what will transpire, if the account will be cleared - nothing. Having to follow up myself with an infuriating process that still yields no answers.

3. ONT - there is no clarity as to what must happen with the FrogFoot ONT device on my wall, can I remove it? Will they remove it? Nothing. Its like they are stuck in a loop of mediocrity.

Do not use this provider. Use my documented experience of a year to know why not to do so.