Zero after sales service

Absolutely impossible to contact Webafrica to sort out a Voice / Phone connection problem. I have a phone contract linked to my fibre contract. The only possible way of contacting Webafrica is via their Live Chat. Their agents do not directly reply to the problem. I cannot make any outgoing calls, they are forbidden. Income calls also do not happen. I have sent the same information on 3 separate days, different agents, they just do not reply. I highly do not recommend Webafrica, communication is a must, however Webafrica do not share my view.