Your Willie the Bot doesn't have all the answers!

I am beyond frustrated with Web Africa! Your Willlie the Bot does not have all the answers - especially regarding accounts issues!. And it appears there is no option to speak to a real live person. I was debited an amount of R599 (which apparently is outstanding) which bounced as its a company I'm winding down and there wasn't enough funds for unexpected debits - so I'm now charged R120 by the bank. 1) I've downloaded the statements and it seems since Aug 22 I'm suddenly charged this amount of R599 even though I have regularly kept up the monthly payments of R399. 2) the statements don't itemize what the amount is for. 3) the R599 doesn't correlate to the amount owed stated on my Client Zone and as a result I receive an email this morning to say I've been deactivated. Needless to say I have paid up another amount stated on my Client Zone. (which still doesn't tie up with the R599.) I'M SURE A SIMPLE PHONE CALL WOULD HAVE CLEARED THIS UP IN MINUTES.