MM
Monareng M
1 reviews | Active since Aug 2026
26 Aug 2026, 19:26
Your webafrica is not fair, the network is not stable and it takes 8 to 10 hours without the internet
Your webafrica is not fair, the network is not stable and it takes 8 to 10 hours without the internet. I can't finish my research/ assignment on time.
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Replies (1)
Webafrica's replyOfficial
27 Aug 2026, 08:40Hi Monareng,
We understand how challenging it is to experience extended periods without internet access, especially when it impacts important activities like research and assignment deadlines. This is certainly not the experience we want for our customers. Having reviewed the matter, we can confirm that there was an outage affecting your area. The good news is that the outage has since been resolved. As a first step, please restart your router and test the connection again to see if connectivity has been restored. If the service remains down or you continue experiencing any difficulties, please send us a direct message via Hello Peter. Kindly include the status of the PON and LOS lights on your Vumatel ONT (whether they are solid, flashing, or off), and we will be happy to assist further.
We understand how challenging it is to experience extended periods without internet access, especially when it impacts important activities like research and assignment deadlines. This is certainly not the experience we want for our customers. Having reviewed the matter, we can confirm that there was an outage affecting your area. The good news is that the outage has since been resolved. As a first step, please restart your router and test the connection again to see if connectivity has been restored. If the service remains down or you continue experiencing any difficulties, please send us a direct message via Hello Peter. Kindly include the status of the PON and LOS lights on your Vumatel ONT (whether they are solid, flashing, or off), and we will be happy to assist further.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply27 Aug 2026, 08:40
Official
Hi Monareng,
We understand how challenging it is to experience extended periods without internet access, especially when it impacts important activities like research and assignment deadlines. This is certainly not the experience we want for our customers. Having reviewed the matter, we can confirm that there was an outage affecting your area. The good news is that the outage has since been resolved. As a first step, please restart your router and test the connection again to see if connectivity has been restored. If the service remains down or you continue experiencing any difficulties, please send us a direct message via Hello Peter. Kindly include the status of the PON and LOS lights on your Vumatel ONT (whether they are solid, flashing, or off), and we will be happy to assist further.
We understand how challenging it is to experience extended periods without internet access, especially when it impacts important activities like research and assignment deadlines. This is certainly not the experience we want for our customers. Having reviewed the matter, we can confirm that there was an outage affecting your area. The good news is that the outage has since been resolved. As a first step, please restart your router and test the connection again to see if connectivity has been restored. If the service remains down or you continue experiencing any difficulties, please send us a direct message via Hello Peter. Kindly include the status of the PON and LOS lights on your Vumatel ONT (whether they are solid, flashing, or off), and we will be happy to assist further.
Warm regards,
Webafrica Crew
Webafrica Crew