PK
Pieter K
1 reviews | Active since Jun 2014
07 Sept 2020, 11:50
Your service is going downhill fast!!!
Come now WebAfrica, I have been a client of yours for 10years, never have I had this shocking service and empty promises from you!!! Being a reseller should have escalated support according to me.
I have paid escalated amounts for 2 months now after your consultants verified there will be a change made on my account, I was told it will be in effect from the 1 Sept. no changes on the Spesific issue.
The Chatbot also is not working, I cannot sit around everyday waiting around for 10mins to 10hours just waiting for a reply! Tickets just getting closed automatically without an actual resolve.
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Replies (1)PK
Pieter K's updateReviewer Update
16 Sept 2020, 14:59After another two days sitting with the Chatbot which is useless, I finally got through to someone who actually sorted the issue out for.
seems like WA has really given up on good client support basically a week later on not even a reply in HelloPeter, I used to refer clients based on your good customer service and ability to sort out an issue and fast.
I guess I will be looking into other options, sadly.
seems like WA has really given up on good client support basically a week later on not even a reply in HelloPeter, I used to refer clients based on your good customer service and ability to sort out an issue and fast.
I guess I will be looking into other options, sadly.
PK
Pieter K's update16 Sept 2020, 14:59
Reviewer Update
After another two days sitting with the Chatbot which is useless, I finally got through to someone who actually sorted the issue out for.
seems like WA has really given up on good client support basically a week later on not even a reply in HelloPeter, I used to refer clients based on your good customer service and ability to sort out an issue and fast.
I guess I will be looking into other options, sadly.
seems like WA has really given up on good client support basically a week later on not even a reply in HelloPeter, I used to refer clients based on your good customer service and ability to sort out an issue and fast.
I guess I will be looking into other options, sadly.