NM
Ngaka M
1 reviews | Active since Apr 2026
15 Apr 2026, 17:21
Your agents are very good but it takes too long to solve or attend to a query
Your agents are very good but it takes too long to solve or attend to a query. It seems they handle too many customers at a time. Thus the turnaround time is too long.
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Replies (1)
Webafrica's replyOfficial
16 Apr 2026, 08:05Hello Ngaka,
Thank you for taking the time to share your feedback. It is great to hear that our agents have provided you with good support, though it is completely understandable how frustrating it can be when response and resolution times take longer than expected.
Your feedback regarding turnaround times and agent availability will be shared with our Service Quality Team to help improve response efficiency and ensure a more seamless support experience across the board.
If you ever need any further assistance, you are welcome to reach out via Hello Peter and the team will be happy to help.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback. It is great to hear that our agents have provided you with good support, though it is completely understandable how frustrating it can be when response and resolution times take longer than expected.
Your feedback regarding turnaround times and agent availability will be shared with our Service Quality Team to help improve response efficiency and ensure a more seamless support experience across the board.
If you ever need any further assistance, you are welcome to reach out via Hello Peter and the team will be happy to help.
Warm regards,
Webafrica Crew
Webafrica's reply16 Apr 2026, 08:05
Official
Hello Ngaka,
Thank you for taking the time to share your feedback. It is great to hear that our agents have provided you with good support, though it is completely understandable how frustrating it can be when response and resolution times take longer than expected.
Your feedback regarding turnaround times and agent availability will be shared with our Service Quality Team to help improve response efficiency and ensure a more seamless support experience across the board.
If you ever need any further assistance, you are welcome to reach out via Hello Peter and the team will be happy to help.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback. It is great to hear that our agents have provided you with good support, though it is completely understandable how frustrating it can be when response and resolution times take longer than expected.
Your feedback regarding turnaround times and agent availability will be shared with our Service Quality Team to help improve response efficiency and ensure a more seamless support experience across the board.
If you ever need any further assistance, you are welcome to reach out via Hello Peter and the team will be happy to help.
Warm regards,
Webafrica Crew