K
Khulumani
1 reviews | Active since Sept 2026
04 Sept 2026, 10:45
You take time to res...
You take time to respond and some agents are not good whn they talk wth customers
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Replies (1)
Webafrica's replyOfficial
04 Sept 2026, 10:58Hi Khulumani,
We understand how frustrating it can be when you’re waiting longer than expected for a response, particularly when you need assistance with an issue. We also recognise that the way a conversation is handled matters just as much as the resolution itself, and every customer should feel listened to and treated with professionalism and respect. We’re committed to delivering a consistent standard of service across all customer interactions, and your feedback helps highlight where we need to improve. We’ll work to ensure the support you receive is both more responsive and more consistent going forward.
Everything you need to manage your internet is right in your pocket with the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Kind regards,
The Webafrica Crew
We understand how frustrating it can be when you’re waiting longer than expected for a response, particularly when you need assistance with an issue. We also recognise that the way a conversation is handled matters just as much as the resolution itself, and every customer should feel listened to and treated with professionalism and respect. We’re committed to delivering a consistent standard of service across all customer interactions, and your feedback helps highlight where we need to improve. We’ll work to ensure the support you receive is both more responsive and more consistent going forward.
Everything you need to manage your internet is right in your pocket with the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Kind regards,
The Webafrica Crew
Webafrica's reply04 Sept 2026, 10:58
Official
Hi Khulumani,
We understand how frustrating it can be when you’re waiting longer than expected for a response, particularly when you need assistance with an issue. We also recognise that the way a conversation is handled matters just as much as the resolution itself, and every customer should feel listened to and treated with professionalism and respect. We’re committed to delivering a consistent standard of service across all customer interactions, and your feedback helps highlight where we need to improve. We’ll work to ensure the support you receive is both more responsive and more consistent going forward.
Everything you need to manage your internet is right in your pocket with the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Kind regards,
The Webafrica Crew
We understand how frustrating it can be when you’re waiting longer than expected for a response, particularly when you need assistance with an issue. We also recognise that the way a conversation is handled matters just as much as the resolution itself, and every customer should feel listened to and treated with professionalism and respect. We’re committed to delivering a consistent standard of service across all customer interactions, and your feedback helps highlight where we need to improve. We’ll work to ensure the support you receive is both more responsive and more consistent going forward.
Everything you need to manage your internet is right in your pocket with the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Kind regards,
The Webafrica Crew