TP
Trever P
1 reviews | Active since Mar 2009
27 Mar 2026, 15:24
You must just WAIT!!
So, its day 3 now since some useless soul at WebAfrica and/or Openserve deleted my profile from their network in error, and I am still not reconnected and possibly will not be connected for the weekend. I have been told that there is absolutely nothing anyone can do about it, no escalation, no follow ups, no support.... I HAVE TO JUST WAIT. What terrible service. Please think before you sign up with these providers!!! #useless #annoying
Helpful (0)
Replies (11)0
Replies (11)
Webafrica's replyOfficial
27 Mar 2026, 15:35 Hi Trever,
Thank you for sharing your experience with us. We completely understand how frustrating it must be to be without service, especially when you rely on it daily, and we appreciate you taking the time to let us know.
We’ve looked into your account and can confirm that a reconnection order was placed on 25 March 2026 with the team that handles Openserve reconnections. These reconnections can take between 24 to 48 hours to be processed. We sincerely appreciate your patience while the team works to get you reconnected as quickly as possible.
Your feedback is valuable, and we’ll be sharing it with our Service Quality Team to help us improve how we support our customers in situations like this.
If you have any further concerns, you can send us a direct message on Hello Peter and we’ll be happy to assist.
Warm regards,
Webafrica Crew
Thank you for sharing your experience with us. We completely understand how frustrating it must be to be without service, especially when you rely on it daily, and we appreciate you taking the time to let us know.
We’ve looked into your account and can confirm that a reconnection order was placed on 25 March 2026 with the team that handles Openserve reconnections. These reconnections can take between 24 to 48 hours to be processed. We sincerely appreciate your patience while the team works to get you reconnected as quickly as possible.
Your feedback is valuable, and we’ll be sharing it with our Service Quality Team to help us improve how we support our customers in situations like this.
If you have any further concerns, you can send us a direct message on Hello Peter and we’ll be happy to assist.
Warm regards,
Webafrica Crew
Webafrica's reply27 Mar 2026, 15:35
Official
Hi Trever,
Thank you for sharing your experience with us. We completely understand how frustrating it must be to be without service, especially when you rely on it daily, and we appreciate you taking the time to let us know.
We’ve looked into your account and can confirm that a reconnection order was placed on 25 March 2026 with the team that handles Openserve reconnections. These reconnections can take between 24 to 48 hours to be processed. We sincerely appreciate your patience while the team works to get you reconnected as quickly as possible.
Your feedback is valuable, and we’ll be sharing it with our Service Quality Team to help us improve how we support our customers in situations like this.
If you have any further concerns, you can send us a direct message on Hello Peter and we’ll be happy to assist.
Warm regards,
Webafrica Crew
Thank you for sharing your experience with us. We completely understand how frustrating it must be to be without service, especially when you rely on it daily, and we appreciate you taking the time to let us know.
We’ve looked into your account and can confirm that a reconnection order was placed on 25 March 2026 with the team that handles Openserve reconnections. These reconnections can take between 24 to 48 hours to be processed. We sincerely appreciate your patience while the team works to get you reconnected as quickly as possible.
Your feedback is valuable, and we’ll be sharing it with our Service Quality Team to help us improve how we support our customers in situations like this.
If you have any further concerns, you can send us a direct message on Hello Peter and we’ll be happy to assist.
Warm regards,
Webafrica Crew
TP
Trever P's updateReviewer Update
27 Mar 2026, 16:24Your 'private' says nothing, I am not even sure why you rep**** privately as there is no request for personal info in your private reply. You are just hiding behind this option.
My services were deleted by you in error and now I am paying the price by having no wifi for already close to 72hrs and potentially for the whole weekend. You have resolved nothing from your reply on this complaint. I work from home and have spent unnecessary amounts of money on mobile data
My services were deleted by you in error and now I am paying the price by having no wifi for already close to 72hrs and potentially for the whole weekend. You have resolved nothing from your reply on this complaint. I work from home and have spent unnecessary amounts of money on mobile data
TP
Trever P's update27 Mar 2026, 16:24
Reviewer Update
Your 'private' says nothing, I am not even sure why you rep**** privately as there is no request for personal info in your private reply. You are just hiding behind this option.
My services were deleted by you in error and now I am paying the price by having no wifi for already close to 72hrs and potentially for the whole weekend. You have resolved nothing from your reply on this complaint. I work from home and have spent unnecessary amounts of money on mobile data
My services were deleted by you in error and now I am paying the price by having no wifi for already close to 72hrs and potentially for the whole weekend. You have resolved nothing from your reply on this complaint. I work from home and have spent unnecessary amounts of money on mobile data
Webafrica's replyOfficial
27 Mar 2026, 16:48Hi Trever,
Thank you for your message. We completely understand how frustrating it must be to be without WiFi for close to 72 hours, especially when you rely on it for work. We truly appreciate your patience while the situation is being addressed.
Regarding the private reply, we sent the same response both publicly and privately because Hello Peter’s system sometimes hides certain information in public replies. We wanted to ensure you had full visibility of the message.
The team handling reconnections is aware of the urgency and is actively monitoring the progress to get you back online as quickly as possible.
We appreciate your patience while the team works to resolve the issue. If you require any further assistance, please send us a direct message on Hello Peter, and we’ll be happy to assist.
Warm regards,
Webafrica Crew
Thank you for your message. We completely understand how frustrating it must be to be without WiFi for close to 72 hours, especially when you rely on it for work. We truly appreciate your patience while the situation is being addressed.
Regarding the private reply, we sent the same response both publicly and privately because Hello Peter’s system sometimes hides certain information in public replies. We wanted to ensure you had full visibility of the message.
The team handling reconnections is aware of the urgency and is actively monitoring the progress to get you back online as quickly as possible.
We appreciate your patience while the team works to resolve the issue. If you require any further assistance, please send us a direct message on Hello Peter, and we’ll be happy to assist.
Warm regards,
Webafrica Crew
Webafrica's reply27 Mar 2026, 16:48
Official
Hi Trever,
Thank you for your message. We completely understand how frustrating it must be to be without WiFi for close to 72 hours, especially when you rely on it for work. We truly appreciate your patience while the situation is being addressed.
Regarding the private reply, we sent the same response both publicly and privately because Hello Peter’s system sometimes hides certain information in public replies. We wanted to ensure you had full visibility of the message.
The team handling reconnections is aware of the urgency and is actively monitoring the progress to get you back online as quickly as possible.
We appreciate your patience while the team works to resolve the issue. If you require any further assistance, please send us a direct message on Hello Peter, and we’ll be happy to assist.
Warm regards,
Webafrica Crew
Thank you for your message. We completely understand how frustrating it must be to be without WiFi for close to 72 hours, especially when you rely on it for work. We truly appreciate your patience while the situation is being addressed.
Regarding the private reply, we sent the same response both publicly and privately because Hello Peter’s system sometimes hides certain information in public replies. We wanted to ensure you had full visibility of the message.
The team handling reconnections is aware of the urgency and is actively monitoring the progress to get you back online as quickly as possible.
We appreciate your patience while the team works to resolve the issue. If you require any further assistance, please send us a direct message on Hello Peter, and we’ll be happy to assist.
Warm regards,
Webafrica Crew
TP
Trever P's updateReviewer Update
27 Mar 2026, 16:58You are still not resolving anything, you are just telling me that you monitoring the issue!! You mentioned that this could take up to 48hrs, well I am close to 72hrs and nothing is resolved!!!
I have already posted negative reviews on any social media platforms i can and will continue to fo so hourly until my issue is resolved. I wm fone with you and I am investigating alternate providers that actually offer service
I have already posted negative reviews on any social media platforms i can and will continue to fo so hourly until my issue is resolved. I wm fone with you and I am investigating alternate providers that actually offer service
TP
Trever P's update27 Mar 2026, 16:58
Reviewer Update
You are still not resolving anything, you are just telling me that you monitoring the issue!! You mentioned that this could take up to 48hrs, well I am close to 72hrs and nothing is resolved!!!
I have already posted negative reviews on any social media platforms i can and will continue to fo so hourly until my issue is resolved. I wm fone with you and I am investigating alternate providers that actually offer service
I have already posted negative reviews on any social media platforms i can and will continue to fo so hourly until my issue is resolved. I wm fone with you and I am investigating alternate providers that actually offer service
Webafrica's replyOfficial
27 Mar 2026, 17:08 Hi Trever,
We completely understand how stressful and frustrating it must be to be without service for so long, especially when it’s impacting your daily routine and work. We truly appreciate your patience and can imagine how challenging these past 72 hours have been.
After reviewing your account, we can confirm that your reconnection order is still within the standard SLA of 24-48 hours. Our team that manages reconnections is actively monitoring the progress and doing everything possible to get your service restored as quickly as possible.
Your experience matters to us, and we will also be sharing your feedback with our service quality team so that we can continue to improve.
Warm regards,
Webafrica Crew
We completely understand how stressful and frustrating it must be to be without service for so long, especially when it’s impacting your daily routine and work. We truly appreciate your patience and can imagine how challenging these past 72 hours have been.
After reviewing your account, we can confirm that your reconnection order is still within the standard SLA of 24-48 hours. Our team that manages reconnections is actively monitoring the progress and doing everything possible to get your service restored as quickly as possible.
Your experience matters to us, and we will also be sharing your feedback with our service quality team so that we can continue to improve.
Warm regards,
Webafrica Crew
Webafrica's reply27 Mar 2026, 17:08
Official
Hi Trever,
We completely understand how stressful and frustrating it must be to be without service for so long, especially when it’s impacting your daily routine and work. We truly appreciate your patience and can imagine how challenging these past 72 hours have been.
After reviewing your account, we can confirm that your reconnection order is still within the standard SLA of 24-48 hours. Our team that manages reconnections is actively monitoring the progress and doing everything possible to get your service restored as quickly as possible.
Your experience matters to us, and we will also be sharing your feedback with our service quality team so that we can continue to improve.
Warm regards,
Webafrica Crew
We completely understand how stressful and frustrating it must be to be without service for so long, especially when it’s impacting your daily routine and work. We truly appreciate your patience and can imagine how challenging these past 72 hours have been.
After reviewing your account, we can confirm that your reconnection order is still within the standard SLA of 24-48 hours. Our team that manages reconnections is actively monitoring the progress and doing everything possible to get your service restored as quickly as possible.
Your experience matters to us, and we will also be sharing your feedback with our service quality team so that we can continue to improve.
Warm regards,
Webafrica Crew
TP
Trever P's updateReviewer Update
27 Mar 2026, 17:12This is AI responses and so annoying, hopefully everyone can see how terribke you are.
Yiu are actually out of SLA because the first call was logged on wednesday morning around 8am and we are now in Friday late afternoon and by my account that is past 48hrs
Yiu are actually out of SLA because the first call was logged on wednesday morning around 8am and we are now in Friday late afternoon and by my account that is past 48hrs
TP
Trever P's update27 Mar 2026, 17:12
Reviewer Update
This is AI responses and so annoying, hopefully everyone can see how terribke you are.
Yiu are actually out of SLA because the first call was logged on wednesday morning around 8am and we are now in Friday late afternoon and by my account that is past 48hrs
Yiu are actually out of SLA because the first call was logged on wednesday morning around 8am and we are now in Friday late afternoon and by my account that is past 48hrs
Webafrica's replyOfficial
30 Mar 2026, 10:49Hi Trever, we completely understand your frustration, especially being without service for so long and the impact it’s had on your daily routine. Please be assured that our team is working to resolve the issue and is actively monitoring your reconnection order.If you have any questions or need assistance in the meantime, don’t hesitate to reach out so we can support you directly.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply30 Mar 2026, 10:49
Official
Hi Trever, we completely understand your frustration, especially being without service for so long and the impact it’s had on your daily routine. Please be assured that our team is working to resolve the issue and is actively monitoring your reconnection order.If you have any questions or need assistance in the meantime, don’t hesitate to reach out so we can support you directly.Warm regards,
Webafrica Crew
Webafrica Crew
TP
Trever P's updateReviewer Update
30 Mar 2026, 11:10What will webafrica be doing with my billing because i have not had service for almost 6 days, surely my bill should be discounted
TP
Trever P's update30 Mar 2026, 11:10
Reviewer Update
What will webafrica be doing with my billing because i have not had service for almost 6 days, surely my bill should be discounted
Webafrica's replyOfficial
30 Mar 2026, 11:14Hi Trever, we completely understand how frustrating it is to be without service for almost six days, especially when reliable connectivity is essential.To ensure your billing is accurate, our billing team will need to investigate your account and review the period affected by the service disruption. If you have any additional details or questions while this is being reviewed, please don’t hesitate to reach out so we can assist you directly.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply30 Mar 2026, 11:14
Official
Hi Trever, we completely understand how frustrating it is to be without service for almost six days, especially when reliable connectivity is essential.To ensure your billing is accurate, our billing team will need to investigate your account and review the period affected by the service disruption. If you have any additional details or questions while this is being reviewed, please don’t hesitate to reach out so we can assist you directly.Warm regards,
Webafrica Crew
Webafrica Crew
TP
Trever P's updateReviewer Update
30 Mar 2026, 11:22Hi
Are you getting billing to investigate then
Are you getting billing to investigate then
TP
Trever P's update30 Mar 2026, 11:22
Reviewer Update
Hi
Are you getting billing to investigate then
Are you getting billing to investigate then
Webafrica's replyOfficial
30 Mar 2026, 11:34Hi Trver, we completely understand your concern regarding the billing for your account, especially if you’ve experienced service disruptions. We’ve escalated this to our billing team so they can take a closer look and review your account. Once they’ve completed their investigation, they will be able to advise if any credit is due. If you have any further questions in the meantime or need additional assistance, please don’t hesitate to reach out, we’re happy to help. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply30 Mar 2026, 11:34
Official
Hi Trver, we completely understand your concern regarding the billing for your account, especially if you’ve experienced service disruptions. We’ve escalated this to our billing team so they can take a closer look and review your account. Once they’ve completed their investigation, they will be able to advise if any credit is due. If you have any further questions in the meantime or need additional assistance, please don’t hesitate to reach out, we’re happy to help. Warm regards,
Webafrica Crew
Webafrica Crew