SK
Sibulele K
1 reviews | Active since Jun 2026
05 Jun 2026, 18:31
You are better off buying your own data.
If I could rate it 0 I would. I have been struggling to get a hold of someone to help me. Their WhatsApp line is terrible I started the conversation and 09AM in the morning and it’s currently 18:30 in the evening with now assistance what do eve. Just message every 30 mins saying they are busy.
I have a router with no internet as they did active my internet but I am still paying.
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Replies (1)
Webafrica's replyOfficial
08 Jun 2026, 08:29Hi Sibulele,
We understand how frustrating it must be to go an entire day without receiving assistance, especially when your service is still not working. When you rely on your connection daily, delays like this can feel very disruptive and understandably upsetting. This is not the level of support and responsiveness we aim to provide, particularly when you need help getting your connection up and running.
We have requested the team handling your order to urgently follow up on your account and provide you with direct email feedback so you receive clear guidance on restoring your connection and the next steps.
We will continue to push internally to ensure your connection is resolved and that you receive the update and support you need without further delays.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to go an entire day without receiving assistance, especially when your service is still not working. When you rely on your connection daily, delays like this can feel very disruptive and understandably upsetting. This is not the level of support and responsiveness we aim to provide, particularly when you need help getting your connection up and running.
We have requested the team handling your order to urgently follow up on your account and provide you with direct email feedback so you receive clear guidance on restoring your connection and the next steps.
We will continue to push internally to ensure your connection is resolved and that you receive the update and support you need without further delays.
Warm regards,
Webafrica Crew
Webafrica's reply08 Jun 2026, 08:29
Official
Hi Sibulele,
We understand how frustrating it must be to go an entire day without receiving assistance, especially when your service is still not working. When you rely on your connection daily, delays like this can feel very disruptive and understandably upsetting. This is not the level of support and responsiveness we aim to provide, particularly when you need help getting your connection up and running.
We have requested the team handling your order to urgently follow up on your account and provide you with direct email feedback so you receive clear guidance on restoring your connection and the next steps.
We will continue to push internally to ensure your connection is resolved and that you receive the update and support you need without further delays.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to go an entire day without receiving assistance, especially when your service is still not working. When you rely on your connection daily, delays like this can feel very disruptive and understandably upsetting. This is not the level of support and responsiveness we aim to provide, particularly when you need help getting your connection up and running.
We have requested the team handling your order to urgently follow up on your account and provide you with direct email feedback so you receive clear guidance on restoring your connection and the next steps.
We will continue to push internally to ensure your connection is resolved and that you receive the update and support you need without further delays.
Warm regards,
Webafrica Crew