Yealink W52P Phone and Base problems

Good day Web Africa, Phone Yealink W52P: What a problem to get in contact with you and sort a problem out. Phone pack Yealink W52P was order in Jan 2020 Order Number ***, Paid R1579.00 on 24 Jan 2020. Phone received on 6 Feb. 2020. From that date 6 Feb. 2020 till to day 16 July 2020 the Phone/ base do the following: (1) I try to phone/call, it gave the message on the screen it says Forbidden ;

(2) Then I uncouple the Base W52P, reboot, then I can use the Phone directly after the reboot.

(3) then I can phone/call and talk for say +- 10 minutes then the phone drops the call.

(4) Then I had to do the proses all over again ( reboot the base)

A Lota of emails was send, I even went to The Boulevard Office Park Block E Cape Town, There one was person try to help, bud was not successful. Tickets received I.D. ***, ***, ***, ***, and a lot more. On 2 July 2020 Ticket ***, message on email: our support team take a look at your ticket and get back to you in usually with in 48 hours? IT IS 14 DAYS BACK! Send email on 13 July 202 again to Support, Billing and to the person do the contract with me to install the fibre line. Ticket *** NOT A RESPOND, 3 days gone. Please Web Africa look after you clients, I am not happy customer