xtremely Poor Service – 4 Weeks of Frustration Just to Get Wi-Fi

My partner and I recently moved into a new apartment and urgently needed Wi-Fi. We chose WebAfrica based on what we thought would be a fast and simple process. Unfortunately, it's been anything but.

We arranged everything through their WhatsApp chat — address provided, router ordered, payment made. Two weeks later, we get a call saying the router is being delivered. They did show up — but at the wrong address. WebAfrica had given the courier incorrect details, despite us clearly providing the correct address via WhatsApp.

I followed up (on behalf of my partner) and had to deal with several agents just to figure out that they need to cancel and re-issue the order with the correct address. No urgency, no proper follow-up, and zero accountability — just scripted replies and delays.

Two more weeks pass before someone finally calls to do the installation. The technician arrives and installs the box, but needs to return later to finalise everything — which we were understanding about.

Then today — finally — the router is delivered. We’re told we can just plug in and go… except now we’re told we have to contact an agent AGAIN to activate it. After everything we’ve been through? Really?

This has taken over a month. We’ve wasted time, spent extra money on mobile data, and had to chase up almost every step ourselves.

If you're looking for fast, reliable, or even just halfway-decent service, do yourself a favour — stay away from WebAfrica.