WTH is going on Webafrica???

Item: Webafrica
Rating: 1
Author: Weyland N

This is such a long story I can't even get into the details fully.

Apparently after filling in an address change to move homes, the online form gives no active confirmation or "order" just a chat box message to "confirm".

After 6 months of internet at my new home it gets cancelled without notice. Then when querying, I get told I'm paying for my old address still and they don't know how I had internet at my new home.

Noone can explain the confusion, consultants confirm my new address as the connection of the line. Then another consultant says it's the old address. What the actual hell is going on with miss information?

I have screen recordings and chat history which raises so many questions. At this point I'm going to take this up legally and make it news on every platform.

Shape up!

Helpful (0)

Replies (1)

Webafrica's replyOfficial

25 May 2026, 13:31

Hi Weyland, We understand why you’re this frustrated, especially after receiving conflicting information around something as important as your address change and active service location. After using the service at your new address for months, having it suddenly cancelled without clear explanation would understandably raise serious concerns. We can confirm that this matter has now been escalated to our support team for further investigation and assistance under reference WA***. Given the complexity of the account history and the differing information you’ve received, the team will need to review the service records, address change process, and communication history thoroughly to establish exactly what happened. We understand your concerns around the confusion and lack of clarity, and this is being treated with the seriousness it deserves. Warm regards,
Webafrica Crew

Webafrica's reply25 May 2026, 13:31

Official