MM
Michael M

1 reviews | Active since Aug 2017

30 Aug 2017, 17:02

*** WebFrica 3 Weeks No fiber

3 Weeks Web africa blames Fiberhoods, Fiberhoods blames BrightLink.

And this all goes around 360 - 24/7

The only nice thing now is that I've spoken with every manager in the 3 businesses ..

Fix my Fiber Line in 48 hrs or I'm canceling this service... I've asked and asked for 3 weeks now to get this line fixed with no results... I'm at the point of canceling this immediately... Get the contractor out to fix the broken fiber line ASAP

0
Replies (3)
Webafrica
Webafrica's reply31 Aug 2017, 11:17
Official

Hello ,


Sorry to hear you’ve had a bad experience. We will do our best to sort it out.


So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.


Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.


Kind regards,


Rafeeqah

MM
Michael M's update31 Aug 2017, 12:00
Reviewer Update
I don't have a Customer Code/Order Number... Call me on **********
MM
Michael M's update31 Aug 2017, 12:01
Reviewer Update
Why do I always have to do something... Just get it done appealing service