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hendrik L

1 reviews | Active since Jan 2013

31 Aug 2017, 16:01

WRONGFULLY SUSPENDED AND KEPT ON BILLING AFTER CANCELLATION

I took out service with webafrica somewhere around April, in this time a went through financial difficulty and i was not able to pay my account on time since web Africa only have dates on the 1st to be debited, long story short i told them when to deduct and they suspended my account before that day after they told me on their recorded call that my service wont be suspended because i made an arrangement a few days before the arranged date i realized my internet is not working so i phoned them and they refused with attitude to lift the suspension, saying that we did take not of the arrangement but the suspension wont be lifted so i told her i will cancel and this is the notice of my cancellation, tren they kept debiting me for months after that and now they want to summon me for the outstanding amount of R1400, in court and refuse to waive the charges, i has less than 100 gb usage and i am willing to pay for my usage but not for the months that was supposed to be cancelled, i would have paid on the agreed date if the contract was not suspended and now let the world see how *********** you are webafrica, the billing department lady was so rude and just want to get the money, like she own the business i really hope you don't treat all your customers like this but i'm going to make this complain go viral if i don't get this sorted within 48 hours

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Replies (1)
Webafrica
Webafrica's reply05 Sept 2017, 10:38
Official

Hello ,


Sorry to hear you’ve had a bad experience. We will do our best to sort it out.


So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.


Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.


Kind regards,


Rafeeqah