NM
Nikita M
1 reviews | Active since Mar 2024
01 Apr 2026, 08:45
Wrongfully debited
Worst internet service provider They only have a direct number for sales and all other enquiries are over WhatsApp which is absolutely pathetic because I end up waiting 2 days for 1 reply from an agent
I was debited R1200 from my account for a sales person mistake who didn't cancel my order yet on their system they show I am already with another service provider but billed me
Pathetic and slow service Would not recommend them to anyone because their customer service is a minus 0
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Replies (1)
Webafrica's replyOfficial
01 Apr 2026, 11:21Hi Nikita, we completely understand how upsetting this has been, being incorrectly billed, waiting days for replies, and experiencing slow or limited support is far from the seamless experience you should expect from Webafrica. It’s clear this has caused significant frustration and inconvenience, and we hear how strongly this has affected your trust in us. We’ve located your account and have logged this with our billing team to investigate the debit and review your account thoroughly. They will ensure the issue is properly assessed and any discrepancies are addressed. We appreciate you bringing this to our attention and will continue to monitor the situation to make sure your concerns are resolved promptly. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Apr 2026, 11:21
Official
Hi Nikita, we completely understand how upsetting this has been, being incorrectly billed, waiting days for replies, and experiencing slow or limited support is far from the seamless experience you should expect from Webafrica. It’s clear this has caused significant frustration and inconvenience, and we hear how strongly this has affected your trust in us. We’ve located your account and have logged this with our billing team to investigate the debit and review your account thoroughly. They will ensure the issue is properly assessed and any discrepancies are addressed. We appreciate you bringing this to our attention and will continue to monitor the situation to make sure your concerns are resolved promptly. Warm regards,
Webafrica Crew
Webafrica Crew