Wrongful Fibre Suspension Caused Loss of Work – Webafrica

I experienced a 4-day internet outage with Webafrica despite my account being fully paid. My Octotel fibre service was suspended for alleged non-payment even after I submitted proof of payment.

I rely on internet connectivity for work and was unable to work during this period. I contacted Webafrica multiple times and was transferred between agents and departments without resolution or accountability.

No proactive compensation was offered, and basic questions around reimbur*****t and escalation were avoided.

This level of service is unacceptable for a paid ISP. I am still awaiting proper accountability and resolution.