Wrong Payment link sent

I having been using WebAfrica now since 2022 and I never had a problem with them. In the beginning of the month I asked them to cancel my old service as I moved homes. I then placed an order for my new address with an agent on WhatsApp. The agent then proceeded with my order and told me I would get a payment link to pay for my new service to my new address, only to be told that my payment was allocated to my old address which I don't live at anymore as the agent sent me the wrong payment link. I have been waiting now for more than 2 weeks for my money to be refunded as Vuma advised them they can't allocate the payment to the correct address and that my funds need to be refunded back to me. I am very disappointed in the service that I am receiving as I keep getting transferred from department to department and the agents keep advising me that my refund will be in my account with 2-5 days and then another agent says 3-5 business days. WebAfrica I want my funds back in my account ASAP as this is not acceptable to treat your customers like this. Then I want to speak to a manager they keep ignoring me.