PN
Peter N
1 reviews | Active since Nov 2015
01 Sept 2026, 08:05
WRONG CHARGES!!!!!! BILLING!!!! REFUNDS!!!!!
I requested for my 50/50 package to be downgraded to 30/30 on July 29 and the consultant on the chat confirmed that he had requested for this and yet, I was debited for the 50/50 package today!!!!!!!!!!!!!! I WANT MY MONEY BACK!!!!
ON TOP OF THAT!!! I HAD REQUESTED THAT MY VUMA REACH PACKAGE I ALSO HAD AT ANOTHER ADDRESS BE CANCELLED AND YET, YOU CHARGED ME!!!!
I WANT ALL OF MY MONEY!!!!
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Webafrica's replyOfficial
01 Sept 2026, 13:21Hi Peter, we understand your frustration, particularly after requesting the package downgrade and cancellation and then seeing charges for the services you had asked to change. We appreciate why you’re concerned about the amounts debited.Your query has been escalated to our Sales Team to review the requested package changes and cancellation, as well as the charges raised on the account. The team will investigate the matter and assist with the appropriate next steps regarding your requests and the amounts in question.Warm regards,
Webafrica Crew
Webafrica Crew
Best regards,
Webafrica's reply01 Sept 2026, 13:21
Official
Hi Peter, we understand your frustration, particularly after requesting the package downgrade and cancellation and then seeing charges for the services you had asked to change. We appreciate why you’re concerned about the amounts debited.Your query has been escalated to our Sales Team to review the requested package changes and cancellation, as well as the charges raised on the account. The team will investigate the matter and assist with the appropriate next steps regarding your requests and the amounts in question.Warm regards,
Webafrica Crew
Webafrica Crew
Best regards,