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1 reviews | Active since May 2016

07 Apr 2026, 12:13

Wrong account details!

Month number 2. Changed banking details and confirmed that it had been updated. Now this month, again, the old account was debited!!! Who now needs to pay for additional charges of an unpaid debited order?

0
Replies (3)
Webafrica
Webafrica's reply07 Apr 2026, 12:32
Official
Hi Kyle. We completely understand how frustrating it is to have your banking details updated, yet see the old account debited again. This is understandably concerning, and we want to ensure your account is corrected and any additional charges are reviewed properly.Please send us a private message with your registered Webafrica email address so we can securely verify your details, investigate the issue, and advise you on the next steps. Our team will respond as quickly as possible to resolve this.Warm regards,
Webafrica Crew
Webafrica
Webafrica's reply07 Apr 2026, 13:04
Official
Hi  Kyle.

Thank you for your details. Please share your address details with us here via private message as well.

 Warm regards,
Webafrica Crew


Webafrica
Webafrica's reply07 Apr 2026, 16:06
Official
 Hello  Rayno Please follow the following guide to update payment details via the App: 

If you want to switch to debit order or update your bank info:

  1. Tap Edit payment details.
  2. Choose your payment method (e.g., debit order or cash).
  3. Enter your bank name, branch code, account holder name, and account number.
  4. Select your account type (cheque, savings, or transmission).

 Switching to debit order saves time by automating your monthly payments. 

Warm regards, 
Webafrica Crew