WOULD NOT RECOMMEND WEB-AFRICA

Fibre connection has been pathetic since 05.06.2023. Customer service is of no use they just use AUTOMATED solutions like switched the routers on & off, when it still not sorted they just escalate and continue be unhelpful I have had an issue since the date mentioned above (05.06.2023) and since then I have reached out the unhelpful whatsapp line 2 more times. Today is the 13th and i still have ****py connection - Mind you I am a developer that works from home and NEED connection . 1. on the 5th June 2023 I dealt with a HELPFUL individual by the name of Haakeem B (Call ***), He advised that he had escalated the issue to ZOOM FIBRE He had given me the zoom fibre reference as i had asked for and I have received multiple emails to confirm this and when logging onto my dashboard i see the communications. It is past the 3 days given for resolution and i still sit with a problem. 2. on Saturday I dealt with Mekayla K (Call ***) she delegated on how I as a client can resolve my own issue - when efforts were not successful she advised that she has escalated the issue to ZOOM FIBRE but NO EMAIL OR REFERENCE NUMBER WAS PROVIDED NOR WAS THERE ANY CONFIRMATION IN . MY EMAIL OR DASHBOARD, LIKE WHEN HAAKEEM ESCALATED THE ISSUE - SO MY QUESTION AS A CLIENT WHO HAS RECEIVED NO PROPER COMMUNICATION : " HAS THIS REALLY BEEN ESCALATED?????" 3. Yesterday I had dealt with Amanda C (Call ***) she tried to delegate how I as a client can resolve my own issue and again when those efforts were in vain she mentioned she will escalated and when i asked for the reference for that escalation she gave me the escalation of her call as if that would assist should I query with Zoom fibre - and once again i received no confirmation as i did with Haakeem B that the issue was escalated to zoom fibre ..

My experience with your company has been a painful one - it started from Day one and I decided to give you the benefit of the doubt but that was a mistake on my part .

What I want to know is when will my issue be resolved??? I pay you people for data and i have to purchase data - clearly you people cannot deliver what you happily take my money for ??