WOULD NOT RECOMMEND!! EASY GETTING IN, DIFFICULT TO GET OUT

To Whom It May Concern,

I am writing to request assistance regarding the cancellation of my father’s Wi-Fi subscription.

I, Jodie Wood, assisted my father, Gregory Wood, with cancelling his Wi-Fi service on 28 February, as he has sold his house and no longer requires the service. A cancellation confirmation email was received from Vuma / WebAfrica, confirming receipt of the cancellation request and advising that he would be contacted to finalise the process. Unfortunately, no further contact has been made since then.

This morning, my father received a notification indicating that a payment on his Vuma account had failed and that funds needed to be added for a debit to be processed. Upon checking his WebAfrica account, the balance reflects R0.00, which is confusing given that a cancellation request was already submitted and acknowledged (Attached screenshots). We are unclear as to why a debit attempt is being made under these circumstances.

I have attempted to resolve this matter via their “live” WhatsApp support; however, after waiting for over an hour, I have not been able to reach an agent (Attached screenshots). The lack of response has made it difficult to understand what is happening on their side or to ensure that the cancellation is completed correctly.

This situation is not due to any action or inaction on my father’s part, and we are simply seeking clarity and confirmation that:

The cancellation has been fully processed, and No further billing or debit attempts will occur. I would greatly appreciate your assistance in resolving this matter as soon as possible, as we have not been able to get through to an agent through the available support channels.

Eventually i got through to an agent which says that my dads account is still active and that he needs to pay for April. We refuse to pay for negligence on your side!!!. You said that there was an issue with cancelling the account. THAT IS NOT OUR PROBLEM!

The agent that i chatted on today @10:29 name: Thokozani K advised that she/he has sent the cancellation through and ended the chat, ****EN RUDE. I chatted to another agent called Xolani M that asked if he can cancel.

CAN WE PLEASE GET ASSISTANCE WITH CANCELLING.