Would never recommend anyone to WebAfrica again
Absolutely horrific service. I have mailed them 3 times in the past 2 days with ZERO response. Do not waste your money. My service was suspended as a result of a 'clawback' fee for a fiber router not in use at the moment, while we wait for fiber to become available in our area. (Mind you, no one ever even notified me about this fee, or provided me with the procedure to return the router, the amount just popped up on my statement). After discussing this with at least 2 consultants they still suspended my service for "money in arrears". I have been without Internet for 2 days now, and I work from home. No response from anyone. Very disappointed and upset that I ever referred anyone to use WebAfrica. Will be taking my business elsewhere since I am not getting the service that I actually paid for.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica