WORST.COMPANY.EVER!!!!!!

I cannot actually put into words the frustration I feel towards this business as well as a deepening sense of hatred.

How can one of the biggest ISP resellers in SA not have an efficient way of communicating issues with them. Their WhatsApp and Web Service chat options (which is all us paying customers get) are beyond useless.

I have spent hours on their chat "service" after cancelling my services 2 months ago. Their agents all tell me my services are cancelled and I have no outstanding amount but they keep billing me. The only way you can query this is through the chat, they keep telling me that the service is cancelled an no money is owing and every month they deduct my contract amount.....and the customer portal still shows my service as active.

It is not actually active I have switched to a new ISP over a month ago when their service stopped working at the end of October as scheduled (I guess even a broken clock can occasionally get something right).

I can't change my payment methods on the customer portal as it doesn't allow this.

They are essentially holding me hostage, taking monthly ******ion payments and refuse to negotiate as their chat service is entirely useless.

How is it possible that so many South Africans make use of a "service" from a business who literally does everything in their power not to ever be held accountable for any of their errors or shortcomings.

They are bar none the worst business I have ever had the displeasure of dealing with.

If you are even remotely considering moving to them (their pricing is competitive..... so you may be tempted), please I implore you don't do it.

It will end in tears and utter frustration and when you need assistance you will find yourself completely on your own, because WebAfrica do not care about you, they do not care about what kind of service you receive, and once they have your debit order instruction (which is all they care about) they will bill you relentlessly knowing no-one has hours to waste sitting on a useless chat service that I truly believe is designed to not resolve any customers issues...EVER.