Worst wervice from khayalethu...sooo sarcastic and patronizing

i am on a chat on whatsapp with an agent call Khayalethu..yhooooooooo I have never ever been expoase to the kind service that is so patronizing and sarcastic like this...i am shocked beyond words. I has a son that is in matric, I am working from home...he tells me " as a peson who also works from home I make sure that I have a simcard that has data"...and this is one of many things he said on the chat, but this one takes the cup. That comment on it's own makes his company look bad to me and that he called it " giving me an alternative" that's what makes me soo mad. you are giving me an alternative while i paid for your service? likde how? to top it off this guy tells me that they will be cancelling the service with me as their people are being ****** in my area and one got shot and these people are bread winners in their homes...Yhoo I cannot believe this, what am I at my home? a ****in winner? and he tells me that if he cancells it will take upto 3 weeks to get a refund, while i'm questioning the cancellation process and the long turnaround, I get a cancellation notification...haaaaa the guy went ahead and cancelled without me consenting to this as yet...i'm still questioning their process...he tells me that he was following process by cancelling without me consenting to this..so I ask now that you have cancelled how am I going to work, should I lose my Job wht will become of my family as i cannot wait for 3 weeks to get another company...coz i need the money that is with them to get new connection as I dont have money. He tells me he was following process and there is nothing he can do, he had to cancel my connection. I'm shocked beyond words.