SG
Sheraz G
1 reviews | Active since Apr 2010
09 Feb 2015, 15:24
WORST THAN TELKOM - NO SUPPORT
My line is running at 509kps but I am paying for a 2 Mbps line. Been this way for more than a week, I demand a refund for the downtime and I want my account cancelled with immediate affect. <br> <br> I cannot pay for nothing, no service , no payment. It is unfair for you to expect me to give 30 days notice when you do not even respond to my issues. <br> <br> <br> <br>
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Replies (1)
Webafrica's replyOfficial
12 Feb 2015, 16:30Hello afrihost,
Our team has confirmed your line issue has been resolved and we need to apologise for the time taken to get it fixed. We had to to wait for Telkom to get it sorted since the fault was with your line which unfortunately can take a couple of days to get resolved.
Please give us a call if there is any other issues that we can assist with on your account and since the issue is now resolved we would like to encourage you to update this complaint to reflect that it has been resolved.
Regards
Justin
Online Team
Our team has confirmed your line issue has been resolved and we need to apologise for the time taken to get it fixed. We had to to wait for Telkom to get it sorted since the fault was with your line which unfortunately can take a couple of days to get resolved.
Please give us a call if there is any other issues that we can assist with on your account and since the issue is now resolved we would like to encourage you to update this complaint to reflect that it has been resolved.
Regards
Justin
Online Team
Webafrica's reply12 Feb 2015, 16:30
Official
Hello afrihost,
Our team has confirmed your line issue has been resolved and we need to apologise for the time taken to get it fixed. We had to to wait for Telkom to get it sorted since the fault was with your line which unfortunately can take a couple of days to get resolved.
Please give us a call if there is any other issues that we can assist with on your account and since the issue is now resolved we would like to encourage you to update this complaint to reflect that it has been resolved.
Regards
Justin
Online Team
Our team has confirmed your line issue has been resolved and we need to apologise for the time taken to get it fixed. We had to to wait for Telkom to get it sorted since the fault was with your line which unfortunately can take a couple of days to get resolved.
Please give us a call if there is any other issues that we can assist with on your account and since the issue is now resolved we would like to encourage you to update this complaint to reflect that it has been resolved.
Regards
Justin
Online Team