JN
Johan NaudAA(C)
1 reviews | Active since Nov 2009
31 Aug 2015, 08:47
WORST SUPPORT EVER!!
IT is now more than 6 weeks waiting for an ADSL line.... <br> <br> There is no service at Webafrica. For more than a week there was no CEO, no Director and no Manager to discuss any issues with. Support take 15 minutes to answer the phones. They promise to follow up and call back which rarely ever happens.<br> <br> This is the most appalling service you can imagine. Maybe this level of service is due to no Manager or Directors or any person to take charge.<br> <br> Is Webafrica bcoming the new Afrihost??
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Webafrica's replyOfficial
04 Sept 2015, 10:44Hello b1ayd,
The ADSL manager along with the seniors from our ADSL team were in touch with you regarding this complaint because we can understand where you are coming from and why you are upset.
Our guys have escalated your line issue religiously to Telkom and sadly, Telkom has informed us that the cables in your area were ****** - so they're in the process of replacing them. Our guys are on this and they'll keep you informed.
Nevertheless, we're sorry for the frustration this issue is causing you.
Regards,
Mkhululi
Online Team
The ADSL manager along with the seniors from our ADSL team were in touch with you regarding this complaint because we can understand where you are coming from and why you are upset.
Our guys have escalated your line issue religiously to Telkom and sadly, Telkom has informed us that the cables in your area were ****** - so they're in the process of replacing them. Our guys are on this and they'll keep you informed.
Nevertheless, we're sorry for the frustration this issue is causing you.
Regards,
Mkhululi
Online Team
Best regards,
Webafrica's reply04 Sept 2015, 10:44
Official
Hello b1ayd,
The ADSL manager along with the seniors from our ADSL team were in touch with you regarding this complaint because we can understand where you are coming from and why you are upset.
Our guys have escalated your line issue religiously to Telkom and sadly, Telkom has informed us that the cables in your area were ****** - so they're in the process of replacing them. Our guys are on this and they'll keep you informed.
Nevertheless, we're sorry for the frustration this issue is causing you.
Regards,
Mkhululi
Online Team
The ADSL manager along with the seniors from our ADSL team were in touch with you regarding this complaint because we can understand where you are coming from and why you are upset.
Our guys have escalated your line issue religiously to Telkom and sadly, Telkom has informed us that the cables in your area were ****** - so they're in the process of replacing them. Our guys are on this and they'll keep you informed.
Nevertheless, we're sorry for the frustration this issue is causing you.
Regards,
Mkhululi
Online Team
Best regards,