Worst services!!!!!

If I can give 0, it would be generous!

I have been experiencing a lot of problems with webafrica since the start. You cannot make any calls to one of the staff as they only operate via whattsapp/ email if you have an existing account.

I opened up my account with webafrica in 2020. I waited almost 2 weeks for my router to be delivered as promised after the box was installed, but it never arrived. On 2 Oct 2020 I had to go out and buy my own router. I Contacted webafrica and instructed them that I bought my own router. I thought that was going to be end of that.

When I cancelled my account in June, the problems started again. I payed my July fees as per the contract and thinking that it is going to be cancelled. Only for webafrica to deduct my montly fees again in August! I made contact with webafrica via wattsapp for it to be rectified, only for them to inform me that my account was never officially closed. The informed me that I will receive a refund within 3 weeks.

A few days later I received a email stating that my account was credited instead of the refund. I was livid. How can my account be credited when I requested it to be cancelled. I tried to make contact again for 2 days without any answer on whattsapp. Every time when I tried to phone, it just states that I must use whattsapp instead.

Finally someone assisted me with a proper refund, I even confirmed with them about the whole router problem. They specified if the router was never recived it should not be a big problem. Again, I thought that will be the end of this ordeal.

On the 21st I received a invoice for R999 for the exact same router that I never received.

I contacted webafrica *AGAIN* with the problem. The transfered me to the onboarding team. On the waybill it stated that I received the router. How on earth is this possible? I asked if there was any signatures as proof which they were not able to provide. The asked me to send through photos of my router as proof. I was at work at that time, so I specified I will send it that evening. That evening a received no answer from webafrica.

The next morning, 23 Sept, I spoke to Siyakha. I sent through the photos as promised. She told me that a manager will call me within 24/72 business hours. I NEVER received that call.

Only for webafrica to deduct the R999 for my account on the the 30th Sept!!!!

Since the 21st I made many attempts to have this issue sorted, only to be told every time that they delivered the router. Why should I pay for a router that I never received??

I spoke to Amanda from the accounts department on the 30th who assisted me with applying for a refund, i gave my banking details as requested, I also sent through proof (my bank statement to show we bought the router from incredible connection on the 2nd Oct 2020). I was told i will receive feedback within 24/48 business hours. AGAIN nothing happened!

I made contact with webafrica again on several occasions to find out about the process of the refund, only to be told different things every time.

I spoke to Siphamandla today who told me that I should wait 14 business days for the money to be reflecting. I had request specifically to find out if the refund application was approved after being told thay the money will reflect within 14 business days. Only to be told the initial request was not approved!

At this moment webafrica is *****ing my money!