AK
ANDILE K
1 reviews | Active since Oct 2018
03 May 2026, 20:40
Worst service web africa
Worst experience ever I had a voip service with web Africa plus internet service . My voip had issue for reported it multiple times didn’t receive assistance they kept telling me they will call me back however I was not assisted . So I then decide to cancel my subscription I sent message in July on the on the WhatsApp self service in July they didn’t cancel I sent another WhatsApp message to them 26 September that I’m cancelling they acknowledged they still deducted money in October after I had cancelling they also tried again in Nov they couldn’t get money since I changed banking details . They say to me now I’m owing for November how if I cancelled in the September already I showed them screen shots of conversations with their agents saying I will owe nothing since I cancelled they don’t care instead they sent my account to the debtors. Be careful with this company also it hard to get help from them getting through to a gent to assist you is a nightmare .i was never assisted with my VoIP issue or refund for it even thou repeated multiple times
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
04 May 2026, 11:30Hi Andile.
We hear how frustrating and stressful this experience has been, especially after repeated attempts to resolve your VoIP issues, followed by a cancellation request that was acknowledged but not properly reflected in subsequent billing. Being charged after believing your service had already been cancelled, and then being handed over to collections despite sharing proof of communication, understandably creates a strong sense of unfairness and loss of trust.
We can confirm we have reached out to our Collections team, who handle service suspensions and related payment queries. They will review your full account history, including your July and September cancellation messages, billing activity for October and November, and the VoIP fault reports you previously logged.
To ensure a proper resolution, the team will focus on:
• Verifying your cancellation timeline and acknowledgement records
• Reviewing billing entries post-cancellation request
• Aligning account status before any further collection action continues
The Collections team will be in touch directly to confirm next steps, and we’ll ensure this is followed through until you receive a clear and final resolution.
Warm regards,
Webafrica Crew
• Verifying your cancellation timeline and acknowledgement records
• Reviewing billing entries post-cancellation request
• Aligning account status before any further collection action continues
The Collections team will be in touch directly to confirm next steps, and we’ll ensure this is followed through until you receive a clear and final resolution.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 11:30
Official
Hi Andile.
We hear how frustrating and stressful this experience has been, especially after repeated attempts to resolve your VoIP issues, followed by a cancellation request that was acknowledged but not properly reflected in subsequent billing. Being charged after believing your service had already been cancelled, and then being handed over to collections despite sharing proof of communication, understandably creates a strong sense of unfairness and loss of trust.
We can confirm we have reached out to our Collections team, who handle service suspensions and related payment queries. They will review your full account history, including your July and September cancellation messages, billing activity for October and November, and the VoIP fault reports you previously logged.
To ensure a proper resolution, the team will focus on:
• Verifying your cancellation timeline and acknowledgement records
• Reviewing billing entries post-cancellation request
• Aligning account status before any further collection action continues
The Collections team will be in touch directly to confirm next steps, and we’ll ensure this is followed through until you receive a clear and final resolution.
Warm regards,
Webafrica Crew
• Verifying your cancellation timeline and acknowledgement records
• Reviewing billing entries post-cancellation request
• Aligning account status before any further collection action continues
The Collections team will be in touch directly to confirm next steps, and we’ll ensure this is followed through until you receive a clear and final resolution.
Warm regards,
Webafrica Crew
AK
ANDILE K's updateReviewer Update
22 Jun 2026, 13:08I sent you guys and email with screenshots attachment of the WhatsApp conversation I had with your agent a cancellation was done on 26 September however you guys still insist to bill me for Nov I sent you guys clear Whatsap screenshots , however you seems to ignore then still send me messages that I’m owing you .
This is really bad service . I will have escalate this to a higher body.Guys be warned of this company
This is really bad service . I will have escalate this to a higher body.Guys be warned of this company
AK
ANDILE K's update22 Jun 2026, 13:08
Reviewer Update
I sent you guys and email with screenshots attachment of the WhatsApp conversation I had with your agent a cancellation was done on 26 September however you guys still insist to bill me for Nov I sent you guys clear Whatsap screenshots , however you seems to ignore then still send me messages that I’m owing you .
This is really bad service . I will have escalate this to a higher body.Guys be warned of this company
This is really bad service . I will have escalate this to a higher body.Guys be warned of this company
Webafrica's replyOfficial
22 Jun 2026, 13:20Hi Andile,
We hear your frustration, especially after submitting screenshots and correspondence that you believe clearly show the cancellation request. Receiving messages about an outstanding balance while you are disputing the billing understandably adds to your concern.
We hear your frustration, especially after submitting screenshots and correspondence that you believe clearly show the cancellation request. Receiving messages about an outstanding balance while you are disputing the billing understandably adds to your concern.
We can confirm that this matter is currently in progress with our Collections Team for review. The information and supporting documentation you have provided form part of that process, and the team is assessing the account history and billing records to determine the appropriate outcome.
We understand the importance of getting clarity on this matter and appreciate your patience while the review is being completed. Once the assessment has been finalised, the relevant team will provide feedback on the next steps.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply22 Jun 2026, 13:20
Official
Hi Andile,
We hear your frustration, especially after submitting screenshots and correspondence that you believe clearly show the cancellation request. Receiving messages about an outstanding balance while you are disputing the billing understandably adds to your concern.
We hear your frustration, especially after submitting screenshots and correspondence that you believe clearly show the cancellation request. Receiving messages about an outstanding balance while you are disputing the billing understandably adds to your concern.
We can confirm that this matter is currently in progress with our Collections Team for review. The information and supporting documentation you have provided form part of that process, and the team is assessing the account history and billing records to determine the appropriate outcome.
We understand the importance of getting clarity on this matter and appreciate your patience while the review is being completed. Once the assessment has been finalised, the relevant team will provide feedback on the next steps.
Warm regards,
Webafrica Crew
Webafrica Crew