BM
Babalwa M
1 reviews | Active since Aug 2026
31 Aug 2026, 10:56
Worst service, *********** stuff
I made an order from the 5th of August with an ONT already installed by a previous tenant and was assured it would be short because of the installation already being there. Each and every day I’ve had to deal with *********** agents who tell me different stories daily. But till this day I’m still not connected. I work from home and communicated the agency, but it’s almost a month now. Incompetence throughout. The first agent to place my order placed it on the wrong line, and for weeks, this wasn’t picked up everyday for 3 weeks that I would do a follow up
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
31 Aug 2026, 14:00Hi Babalwa,
We understand how frustrating it must be for your sign-up journey not to have gone as smoothly as expected, especially after following up for several weeks and receiving conflicting information regarding your order. Needing a reliable connection for work and not having clear updates on the progress of your installation is certainly not the experience we strive to provide.We can see that you have since been in contact with our agents regarding the order. An escalation has been submitted to the network provider with a request for urgent attention, and the delays and concerns you've raised have been highlighted. The team handling your order remains committed to seeing it through to completion and ensuring that you receive the necessary updates as progress is made. Your feedback regarding the onboarding process, communication, and overall support experience will be shared with our Service Quality Team for review and improvement.Should you require any further assistance, please feel free to send us a direct message and we'll gladly assist further.
Warm regards,
Webafrica Crew
We understand how frustrating it must be for your sign-up journey not to have gone as smoothly as expected, especially after following up for several weeks and receiving conflicting information regarding your order. Needing a reliable connection for work and not having clear updates on the progress of your installation is certainly not the experience we strive to provide.We can see that you have since been in contact with our agents regarding the order. An escalation has been submitted to the network provider with a request for urgent attention, and the delays and concerns you've raised have been highlighted. The team handling your order remains committed to seeing it through to completion and ensuring that you receive the necessary updates as progress is made. Your feedback regarding the onboarding process, communication, and overall support experience will be shared with our Service Quality Team for review and improvement.Should you require any further assistance, please feel free to send us a direct message and we'll gladly assist further.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply31 Aug 2026, 14:00
Official
Hi Babalwa,
We understand how frustrating it must be for your sign-up journey not to have gone as smoothly as expected, especially after following up for several weeks and receiving conflicting information regarding your order. Needing a reliable connection for work and not having clear updates on the progress of your installation is certainly not the experience we strive to provide.We can see that you have since been in contact with our agents regarding the order. An escalation has been submitted to the network provider with a request for urgent attention, and the delays and concerns you've raised have been highlighted. The team handling your order remains committed to seeing it through to completion and ensuring that you receive the necessary updates as progress is made. Your feedback regarding the onboarding process, communication, and overall support experience will be shared with our Service Quality Team for review and improvement.Should you require any further assistance, please feel free to send us a direct message and we'll gladly assist further.
Warm regards,
Webafrica Crew
We understand how frustrating it must be for your sign-up journey not to have gone as smoothly as expected, especially after following up for several weeks and receiving conflicting information regarding your order. Needing a reliable connection for work and not having clear updates on the progress of your installation is certainly not the experience we strive to provide.We can see that you have since been in contact with our agents regarding the order. An escalation has been submitted to the network provider with a request for urgent attention, and the delays and concerns you've raised have been highlighted. The team handling your order remains committed to seeing it through to completion and ensuring that you receive the necessary updates as progress is made. Your feedback regarding the onboarding process, communication, and overall support experience will be shared with our Service Quality Team for review and improvement.Should you require any further assistance, please feel free to send us a direct message and we'll gladly assist further.
Warm regards,
Webafrica Crew
Best regards,