Worst service received when trying to move to Webafrica Fibre ISP

Tried to move to Webafrica Fibre to home from another ISP. Signed up and completed all forms on the 2nd of the month, they were quick to debit my account for the process fee of R249 but were unable to complete the order in the end. They kept saying the line was not released by the previous ISP which i confirmed with the previous ISP that it was released. I had to follow up daily and was told the same repetitive story for 2 Weeks till the 15th of the month were i gave up and canceled. No Fibre no router. I even asked to speak to a manager numerous times but no manager call me. On the 15th i canceled and placed an order with another ISP and got my router and Fibre activated within 2 days. Now i still have to wait and fight for my R249 refund.