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Parlance M
1 reviews | Active since Mar 2026
09 Mar 2026, 12:11
Worst service provider in the country and clueless Agents
They are the worst service provider in the country and clueless Agents ,I've been trying to get connected since last week Monday and even today I'm not connected .their agents are all clueless and they keep transferring you to the other clueless agents .I've been asking for refund since they can't connect me,but they keep delaying the process lying to me that my connection is active while it's not . They don't want to connect me nor refund me...its been a week without connection and I've spent so much data within a week while I've paid them😡😡
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Replies (4)0
Replies (4)
Webafrica's replyOfficial
09 Mar 2026, 12:20Hello Parlance. Thank you for sharing your experience with us. We completely get how frustrating it must be to be without a connection for a week while trying to get assistance, and we hear your concerns regarding delays and communication issues.
We have managed to locate your profile and can confirm that an agent is currently connected to your WhatsApp chat session to assist you directly. Additionally, a Telkom LTE service activation has been raised for your profile, and a refund request has been logged on your account for review.
Our team is actively working to ensure your connection is established as soon as possible, and the refund process is handled promptly. Thank you for your patience while we work on resolving these matters — we are committed to getting this sorted for you. R^
Webafrica's reply09 Mar 2026, 12:20
Official
Hello Parlance. Thank you for sharing your experience with us. We completely get how frustrating it must be to be without a connection for a week while trying to get assistance, and we hear your concerns regarding delays and communication issues.
We have managed to locate your profile and can confirm that an agent is currently connected to your WhatsApp chat session to assist you directly. Additionally, a Telkom LTE service activation has been raised for your profile, and a refund request has been logged on your account for review.
Our team is actively working to ensure your connection is established as soon as possible, and the refund process is handled promptly. Thank you for your patience while we work on resolving these matters — we are committed to getting this sorted for you. R^
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Parlance M's updateReviewer Update
09 Mar 2026, 14:26I just want my money ,I've been patient with you guys. I won't recommend your service to anyone ,you have exhausted me shame .Everyday I have to request a chat with you and your agents are clueless ,all they know is to transfer all day
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Parlance M's update09 Mar 2026, 14:26
Reviewer Update
I just want my money ,I've been patient with you guys. I won't recommend your service to anyone ,you have exhausted me shame .Everyday I have to request a chat with you and your agents are clueless ,all they know is to transfer all day
Webafrica's replyOfficial
09 Mar 2026, 15:14Hi Parlance. We are here for you and will do our very best to ensure your refund query is reviewed and resolved as soon as possible.
Webafrica's reply09 Mar 2026, 15:14
Official
Hi Parlance. We are here for you and will do our very best to ensure your refund query is reviewed and resolved as soon as possible.
Webafrica's replyOfficial
09 Mar 2026, 15:48Hi Parlance, thank you for your message. It’s completely understandable that this situation has been exhausting, especially after repeatedly reaching out for assistance and not getting the clarity you expected. Your concerns are acknowledged, and the matter on your account is currently being attended to. The team handling your case is reviewing the refund request and working through the necessary steps to assist further.
Thank you for your patience while this is being addressed. T^
Thank you for your patience while this is being addressed. T^
Webafrica's reply09 Mar 2026, 15:48
Official
Hi Parlance, thank you for your message. It’s completely understandable that this situation has been exhausting, especially after repeatedly reaching out for assistance and not getting the clarity you expected. Your concerns are acknowledged, and the matter on your account is currently being attended to. The team handling your case is reviewing the refund request and working through the necessary steps to assist further.
Thank you for your patience while this is being addressed. T^
Thank you for your patience while this is being addressed. T^