Worst Service Provider Ever

They do not even deserve a rating. I am customer for a few years, but lately the service is poor and that Whatsapp line means nothing. My metro fibre has not been working for a few days. Everyday I must Whatsapp and write the whole complaint again and again, just so that they can tell you to wait a few minutes or reset or they will escalate the fault. I do not wish to be a customer anymore.