Hellopeter
Share Your Experience
SS
Semakaleng S

1 reviews | Active since Sept 2019

03 Sept 2026, 11:03

WORST SERVICE PROVIDER EVER!!!

I am writing this email with extreme frustration regarding the unacceptable treatment and appalling service I have received from Webafrica.

I entered into a service agreement with your company, but I was only connected on 11 August. Prior to and following my installation, I repeatedly confirmed with your agents that my bill for August would be prorated to reflect my actual connection date. Your agents explicitly reassured me that I would not be charged for the full month.

Despite these clear assurances, you debited R736.39 from my account without my consent or any prior notification explaining this amount. This charge completely contradicts what your agents agreed to, violating our agreement. Because of this unauthorized deduction, I immediately reversed the transaction. I refuse to pay for days during which I had zero service.

To make matters worse, your customer support is completely nonexistent. I spent the entire day yesterday waiting to speak to an agent for an explanation. I received no callback, no email, and no response whatsoever. Instead of resolving your mistake, you sent me a message today stating that my service has been disconnected due to non-payment. Expecting a customer to pay an incorrect, full-month charge for a half-month of service, while ignoring all communication attempts is outright predatory.

Consider this my immediate notice of cancellation. I am terminating my relationship with Webafrica and moving to a reliable service provider.

0
Replies (4)
Webafrica
Webafrica's reply03 Sept 2026, 12:19
Official
Hi Semakeleng, we understand your frustration regarding the amount debited and the concerns around being charged before your service was active.
As our billing is processed in advance, the R736.39 debit includes the prorated subscription for the period from 11 August, when your service was activated, through to 31 August, as well as the full monthly subscription for September. This is why the debit is higher than the amount you expected for August alone. You were not charged for the period before your service was activated.
We also acknowledge your concerns regarding the communication and assistance you received when trying to clarify the debit. We understand that having the billing explained clearly is important, particularly when the amount differs from what you expected.
Warm regards,
Webafrica Crew
SS
Semakaleng S's update03 Sept 2026, 12:44
Reviewer Update
so why is no one explaining that to me? and why am i struggling to get that same communication i have to go through these lengths to get your attention
SS
Semakaleng S's update03 Sept 2026, 12:46
Reviewer Update
Full monthly subscription for September how when September hasnt even ended? can you please get someone to call me and explain this because i really dont understand and no one is willing to communicate with me

Webafrica
Webafrica's reply03 Sept 2026, 12:57
Official
Hi Semakeleng,
We understand your frustration, especially that you had to come to HelloPeter to get an explanation about a charge you had already queried. You should have received clear communication from the start.
To clarify, Webafrica bills services in advance. This means the September monthly subscription is charged at the beginning of September and does not wait until the month has ended. The R736.39 debit therefore consists of the prorated subscription from your activation date of 11 August to 31 August, plus the full September subscription billed in advance.
We hope this clarifies why the September portion was included in the debit, even though September has not yet ended.
Warm regards,
Webafrica Crew