Item: Webafrica
Rating: 1
Author: Duduzile M

Webafrica's replyOfficial

16 Mar 2026, 11:24

Hi Duduzile, thank you for sharing your feedback. We understand how frustrating it is to experience repeated outages and issues with your internet service. Please be assured that there is an open escalation with our technical team regarding your connection. They will reach out to you directly to assist and work on resolving the issue as quickly as possible. We appreciate your patience while the technical team addresses this. Warm regards,
The Webafrica Team

Webafrica's reply16 Mar 2026, 11:24

Official

Hi Duduzile, thank you for sharing your feedback. We understand how frustrating it is to experience repeated outages and issues with your internet service. Please be assured that there is an open escalation with our technical team regarding your connection. They will reach out to you directly to assist and work on resolving the issue as quickly as possible. We appreciate your patience while the technical team addresses this. Warm regards,
The Webafrica Team

DM

Duduzile M's updateReviewer Update

16 Mar 2026, 18:59

Good Evening

Thank you for the response,

I was contacted today by a consultant from Vuma/ BritelinkMCT stated a technician will be send out today to resolve my issue, it's now almost 7 pm and the technician did not show up and I was not able to work again today becouse of the inconvenience I have received from Vumatel.

How lovey is it that it's been almost a week with no internet connection, and if I miss my day of payment Em I given a lenant of a week to pay, Hell no I even get cut off before my 30 day voucher expires.

The service provides we trust they are the ones letting us down.

Regards
Angry customer

DM

Duduzile M's update16 Mar 2026, 18:59

Reviewer Update

Good Evening

Thank you for the response,

I was contacted today by a consultant from Vuma/ BritelinkMCT stated a technician will be send out today to resolve my issue, it's now almost 7 pm and the technician did not show up and I was not able to work again today becouse of the inconvenience I have received from Vumatel.

How lovey is it that it's been almost a week with no internet connection, and if I miss my day of payment Em I given a lenant of a week to pay, Hell no I even get cut off before my 30 day voucher expires.

The service provides we trust they are the ones letting us down.

Regards
Angry customer

Webafrica's replyOfficial

17 Mar 2026, 10:47

Hi Duduzile, thank you for bringing this to our attention. We understand how frustrating it is to be without internet, especially when it affects your work and daily routine. We also recognise the impact of missed appointments and delays, and we appreciate you sharing these details with us.

We will request our Faults Team to urgently follow up on your case to ensure that the issue is resolved as quickly as possible.

Warm regards,
Webafrica Crew

Webafrica's reply17 Mar 2026, 10:47

Official

Hi Duduzile, thank you for bringing this to our attention. We understand how frustrating it is to be without internet, especially when it affects your work and daily routine. We also recognise the impact of missed appointments and delays, and we appreciate you sharing these details with us.

We will request our Faults Team to urgently follow up on your case to ensure that the issue is resolved as quickly as possible.

Warm regards,
Webafrica Crew

DM

Duduzile M's updateReviewer Update

19 Mar 2026, 11:18

Good Day

I just called Vuma and the consultant told me Vuma has been calling an 073 number that I don't have an never gave them, I have stated my numbers: ***/ *** and I have not been called on those numbers then they decided to close my case without even coming to my house or bother resolving my internet issue.

I have stated numerous times that I am home and I work from home, and they did not even bother to come.

If the was another ISP except Vuma believe you me I will take it, how fair is this it's been 8 days without internet I can't work watch TV or connect, and the technician decided to call once and does not even bother to come to my house and closes the ticket, and month end I must pay the full subscription while I have not had internet for the pass 8 days.

Pls tell me is this fair??
Fustrated customer

DM

Duduzile M's update19 Mar 2026, 11:18

Reviewer Update

Good Day

I just called Vuma and the consultant told me Vuma has been calling an 073 number that I don't have an never gave them, I have stated my numbers: ***/ *** and I have not been called on those numbers then they decided to close my case without even coming to my house or bother resolving my internet issue.

I have stated numerous times that I am home and I work from home, and they did not even bother to come.

If the was another ISP except Vuma believe you me I will take it, how fair is this it's been 8 days without internet I can't work watch TV or connect, and the technician decided to call once and does not even bother to come to my house and closes the ticket, and month end I must pay the full subscription while I have not had internet for the pass 8 days.

Pls tell me is this fair??
Fustrated customer

Webafrica's replyOfficial

19 Mar 2026, 11:54

Hi Duduzile,

We completely understand how frustrating this situation must be, especially having been without internet for 8 days while needing it to work and connect at home. It is not acceptable that the issue was closed without a proper resolution, and your concerns are entirely valid.

To ensure this is addressed properly, the fault has been re-logged and our faults team will be closely monitoring it to get your service restored as soon as possible. You will also receive SMS updates as the faults team receives feedback, so you are kept informed throughout the process.

If there is anything further you need while this is being resolved, please send us a direct message on Hello Peter, and the team will assist promptly.

We appreciate your patience and understanding while this matter is being resolved and are committed to getting your internet back up and running quickly.

Kind regards,
Webafrica Team

Webafrica's reply19 Mar 2026, 11:54

Official

Hi Duduzile,

We completely understand how frustrating this situation must be, especially having been without internet for 8 days while needing it to work and connect at home. It is not acceptable that the issue was closed without a proper resolution, and your concerns are entirely valid.

To ensure this is addressed properly, the fault has been re-logged and our faults team will be closely monitoring it to get your service restored as soon as possible. You will also receive SMS updates as the faults team receives feedback, so you are kept informed throughout the process.

If there is anything further you need while this is being resolved, please send us a direct message on Hello Peter, and the team will assist promptly.

We appreciate your patience and understanding while this matter is being resolved and are committed to getting your internet back up and running quickly.

Kind regards,
Webafrica Team

DM

Duduzile M's updateReviewer Update

19 Mar 2026, 12:26

Thank you for the response.

I contacted Web Africa to re open my fault as Vuma closed it without resolving my issue.

Will the 8 days without internet be reimbursed or my voucher will end before month end as always and have to buy a 30 day voucher where I only get 23 day's or in this case it will be 20 days of internet service.

Regards
Angry client

DM

Duduzile M's update19 Mar 2026, 12:26

Reviewer Update

Thank you for the response.

I contacted Web Africa to re open my fault as Vuma closed it without resolving my issue.

Will the 8 days without internet be reimbursed or my voucher will end before month end as always and have to buy a 30 day voucher where I only get 23 day's or in this case it will be 20 days of internet service.

Regards
Angry client

Webafrica's replyOfficial

19 Mar 2026, 12:58

Hi Duduzile, once the fault has been resolved, you are welcome to request a review of your account for possible downtime credits if the interruption exceeds 7 business days. While we cannot guarantee a credit in every case, the account can be assessed fairly upon your request.

If you have any additional questions or need further assistance while the fault is being resolved, please send a direct message on Hello Peter, and the team will provide personalised support promptly.

Thank you for your patience and for sharing your feedback, it helps the team improve the service experience for all customers.

Kind regards,
Webafrica Team

Webafrica's reply19 Mar 2026, 12:58

Official

Hi Duduzile, once the fault has been resolved, you are welcome to request a review of your account for possible downtime credits if the interruption exceeds 7 business days. While we cannot guarantee a credit in every case, the account can be assessed fairly upon your request.

If you have any additional questions or need further assistance while the fault is being resolved, please send a direct message on Hello Peter, and the team will provide personalised support promptly.

Thank you for your patience and for sharing your feedback, it helps the team improve the service experience for all customers.

Kind regards,
Webafrica Team

DM

Duduzile M's updateReviewer Update

20 Mar 2026, 11:31

Yesterday a technician came to check my internet issue, a very kind person I must say, I forgot his name, apologies to him.

He checked my cable n router and said the is physical damage on it and went to check the main pole that connect my cable for internet, and said it was damaged and it shows that when another Tech came to install internet to my neighbour he mistakenly did damage to my connection.

I am still shocked to my core, I lost internet becouse an *********** Tech was not able to his job well and now I have to wait for the same *********** Tech to fix his mistake, who is the fool here, how can Vuma allow such, me on the other hand I am left on the edge, in this case what one must do???

Regards
Furious angry customer

DM

Duduzile M's update20 Mar 2026, 11:31

Reviewer Update

Yesterday a technician came to check my internet issue, a very kind person I must say, I forgot his name, apologies to him.

He checked my cable n router and said the is physical damage on it and went to check the main pole that connect my cable for internet, and said it was damaged and it shows that when another Tech came to install internet to my neighbour he mistakenly did damage to my connection.

I am still shocked to my core, I lost internet becouse an *********** Tech was not able to his job well and now I have to wait for the same *********** Tech to fix his mistake, who is the fool here, how can Vuma allow such, me on the other hand I am left on the edge, in this case what one must do???

Regards
Furious angry customer

Webafrica's replyOfficial

20 Mar 2026, 11:41

Hi Duduzile, we completely understand how frustrating this situation has been, especially with the disruption to your internet and the impact it’s had on your routine. Experiencing a delay while waiting for the issue to be fixed is understandably upsetting. Your case has been escalated to Vumatel, and you will receive an update as soon as their team provides feedback on the repair. Please be assured that we are closely monitoring this to ensure the issue is addressed as quickly as possible. Thank you for your patience while the repair is being arranged. Warm regards,
Webafrica Crew

Webafrica's reply20 Mar 2026, 11:41

Official

Hi Duduzile, we completely understand how frustrating this situation has been, especially with the disruption to your internet and the impact it’s had on your routine. Experiencing a delay while waiting for the issue to be fixed is understandably upsetting. Your case has been escalated to Vumatel, and you will receive an update as soon as their team provides feedback on the repair. Please be assured that we are closely monitoring this to ensure the issue is addressed as quickly as possible. Thank you for your patience while the repair is being arranged. Warm regards,
Webafrica Crew

DM

Duduzile M's updateReviewer Update

21 Mar 2026, 11:29

I don't have words to express my disappointment with Vuma.

When Tech guy who came to check my line stated they come yesterday (Friday) to fix the mess they did.
Did they come nope, instead I received a call stating the Technician will come with 48 hours to install n new cable, clearly I am not an important client, if I had a status or money maybe my internet will be sorted by now.

No update today nothing quietness then it means I must wait another week for the Technician to come fix the mess Vuma Tech did.

How lucky em I.

Regards
Angry client.

DM

Duduzile M's update21 Mar 2026, 11:29

Reviewer Update

I don't have words to express my disappointment with Vuma.

When Tech guy who came to check my line stated they come yesterday (Friday) to fix the mess they did.
Did they come nope, instead I received a call stating the Technician will come with 48 hours to install n new cable, clearly I am not an important client, if I had a status or money maybe my internet will be sorted by now.

No update today nothing quietness then it means I must wait another week for the Technician to come fix the mess Vuma Tech did.

How lucky em I.

Regards
Angry client.

DM

Duduzile M's updateReviewer Update

23 Mar 2026, 09:27

Good Morning

Its been almost 2 weeks without internet and it has fastrating.

I was promised the Technician will come within 48 hours it's past the 48 hours, I don't know what to do anymore of wh, em I treated this way as I am a paying customer for Web Africa and Vuma for over 2 years now, but I have treated this way.

When will my internet be restored??

I am just receiving reminders that my voucher it's expiring in 7 days when I have not had internet for almost 2 weeks now. How fair is that.

Furious customer

DM

Duduzile M's update23 Mar 2026, 09:27

Reviewer Update

Good Morning

Its been almost 2 weeks without internet and it has fastrating.

I was promised the Technician will come within 48 hours it's past the 48 hours, I don't know what to do anymore of wh, em I treated this way as I am a paying customer for Web Africa and Vuma for over 2 years now, but I have treated this way.

When will my internet be restored??

I am just receiving reminders that my voucher it's expiring in 7 days when I have not had internet for almost 2 weeks now. How fair is that.

Furious customer

Webafrica's replyOfficial

23 Mar 2026, 14:27

Hi Dududzile, we completely understand how frustrating it must be to be without internet for almost two weeks, especially after being given a timeframe that wasn’t met. We acknowledge how inconvenient this has been for you, and we want you to know your concerns are being taken seriously. Your issue is currently open with our technical faults team and is in progress. We’ll provide updates as soon as there is movement on your case. In the meantime, please know that we’re monitoring this and are committed to getting your connection back up as soon as possible. Thank you for your patience, and if you need any further assistance while this is being resolved, feel free to DM us directly. Warm regards,
The Webafrica Crew

Webafrica's reply23 Mar 2026, 14:27

Official

Hi Dududzile, we completely understand how frustrating it must be to be without internet for almost two weeks, especially after being given a timeframe that wasn’t met. We acknowledge how inconvenient this has been for you, and we want you to know your concerns are being taken seriously. Your issue is currently open with our technical faults team and is in progress. We’ll provide updates as soon as there is movement on your case. In the meantime, please know that we’re monitoring this and are committed to getting your connection back up as soon as possible. Thank you for your patience, and if you need any further assistance while this is being resolved, feel free to DM us directly. Warm regards,
The Webafrica Crew

DM

Duduzile M's updateReviewer Update

24 Mar 2026, 15:06

At long last after 2 weeks the Technician came and installed the new cable, internet it's back on line, even if the speed it's 12Mbps instead of 20Mbps.

Internet restored.

1. I wanted to find out now my compensation of the 14 days without internet service, Vuma Technician is the one who made a mess and broke my cable when he was doing an installation, it was not an Outage or self inflicted it was an error (negligence) from Vuma Technician.

2. Issue of the voucher that ends (services disconnected) before the 30 days circle.

I have not received a formal apology from Web Africa or Vumatel regarding this negligence.

Regards
Angry client.

DM

Duduzile M's update24 Mar 2026, 15:06

Reviewer Update

At long last after 2 weeks the Technician came and installed the new cable, internet it's back on line, even if the speed it's 12Mbps instead of 20Mbps.

Internet restored.

1. I wanted to find out now my compensation of the 14 days without internet service, Vuma Technician is the one who made a mess and broke my cable when he was doing an installation, it was not an Outage or self inflicted it was an error (negligence) from Vuma Technician.

2. Issue of the voucher that ends (services disconnected) before the 30 days circle.

I have not received a formal apology from Web Africa or Vumatel regarding this negligence.

Regards
Angry client.

Webafrica's replyOfficial

24 Mar 2026, 15:14

Hi Dududzile Thank you for sharing your concerns, and we completely understand how frustrating this experience has been. We’re glad to hear your internet is back online, even if the speed is slightly lower than expected. Here are a few steps that can sometimes help improve fibre performance:

Restart your router/modem – sometimes a fresh connection can stabilise speeds.
Check the fibre cable connection – ensure it’s securely plugged into the router and the ONT (Optical Network Terminal).
Reduce device congestion – disconnect devices not in use to free bandwidth.
Use a wired connection – Ethernet connections often provide more stable speeds than Wi-Fi.
Check for local interference – Wi-Fi routers should be placed away from walls, microwaves, and other electronics that can affect the signal.

Your feedback helps us improve our service, and we are truly sorry for the inconvenience you experienced.

Warm Regards,
Webafrica Crew

Webafrica's reply24 Mar 2026, 15:14

Official

Hi Dududzile Thank you for sharing your concerns, and we completely understand how frustrating this experience has been. We’re glad to hear your internet is back online, even if the speed is slightly lower than expected. Here are a few steps that can sometimes help improve fibre performance:

Restart your router/modem – sometimes a fresh connection can stabilise speeds.
Check the fibre cable connection – ensure it’s securely plugged into the router and the ONT (Optical Network Terminal).
Reduce device congestion – disconnect devices not in use to free bandwidth.
Use a wired connection – Ethernet connections often provide more stable speeds than Wi-Fi.
Check for local interference – Wi-Fi routers should be placed away from walls, microwaves, and other electronics that can affect the signal.

Your feedback helps us improve our service, and we are truly sorry for the inconvenience you experienced.

Warm Regards,
Webafrica Crew

DM

Duduzile M's updateReviewer Update

24 Mar 2026, 15:26

Thank you for the response.

I will try the steps for the internet speed.

Kindly regarding the 2 issues I stated on my previous message.

Regards

DM

Duduzile M's update24 Mar 2026, 15:26

Reviewer Update

Thank you for the response.

I will try the steps for the internet speed.

Kindly regarding the 2 issues I stated on my previous message.

Regards

DM

Duduzile M's updateReviewer Update

24 Mar 2026, 16:35

Kindly assist.

1. I wanted to find out now my compensation of the 14 days without internet service, Vuma Technician is the one who made a mess and broke my cable when he was doing an installation, it was not an Outage or self inflicted it was an error (negligence) from Vuma Technician.

2. Issue of the voucher that ends (services disconnected) before the 30 days circle.

Regards
Angry client

DM

Duduzile M's update24 Mar 2026, 16:35

Reviewer Update

Kindly assist.

1. I wanted to find out now my compensation of the 14 days without internet service, Vuma Technician is the one who made a mess and broke my cable when he was doing an installation, it was not an Outage or self inflicted it was an error (negligence) from Vuma Technician.

2. Issue of the voucher that ends (services disconnected) before the 30 days circle.

Regards
Angry client

Webafrica's replyOfficial

24 Mar 2026, 16:44

Hi Duduzile, thank you for bringing this to our attention. We completely understand your frustration regarding the 14 days without service and the voucher issue. Our technical team is currently looking into both matters and will provide feedback as soon as possible. We appreciate your patience while we work to resolve this and ensure you receive the support and clarity you need. Warm regards,
Webafrica Crew

Webafrica's reply24 Mar 2026, 16:44

Official

Hi Duduzile, thank you for bringing this to our attention. We completely understand your frustration regarding the 14 days without service and the voucher issue. Our technical team is currently looking into both matters and will provide feedback as soon as possible. We appreciate your patience while we work to resolve this and ensure you receive the support and clarity you need. Warm regards,
Webafrica Crew

DM

Duduzile M's updateReviewer Update

27 Mar 2026, 12:31

Good day

I am following up on my case regarding the voucher and the compesation of the 14 days without internet.

Regards
Angry client

DM

Duduzile M's update27 Mar 2026, 12:31

Reviewer Update

Good day

I am following up on my case regarding the voucher and the compesation of the 14 days without internet.

Regards
Angry client

Webafrica's replyOfficial

27 Mar 2026, 12:50

Hi Duduzile.Thanks for following up with us. We completely understand why you’re querying the 14 days without connectivity and the voucher process. That kind of downtime is disruptive, and we appreciate you taking the time to raise it with us. In this case, the downtime was linked to infrastructure matters managed by the network provider. Because of this, we are not able to incur or apply downtime compensation directly. We know that’s not the outcome you were hoping for, and we truly understand the impact it has had on your experience. To help you avoid any further interruptions going forward, we recommend keeping your service active by renewing your Easy Pay voucher timeously. You can do this quickly online: Pay Online via Webafrica Payment Portal
• Go to: pay.webafrica.co.za/vumatelreach
• Enter your registered phone number and receive an OTP via SMS
• Choose your payment method (card) and complete the payment
• Your service will activate instantly once payment is confirmed If you’d like us to take another look at your specific case or walk you through the payment process, you’re more than welcome to share your details with us. We’re here to help make this as smooth as possible for you moving forward.

Warm regards,
Webafrica Crew

Webafrica's reply27 Mar 2026, 12:50

Official

Hi Duduzile.Thanks for following up with us. We completely understand why you’re querying the 14 days without connectivity and the voucher process. That kind of downtime is disruptive, and we appreciate you taking the time to raise it with us. In this case, the downtime was linked to infrastructure matters managed by the network provider. Because of this, we are not able to incur or apply downtime compensation directly. We know that’s not the outcome you were hoping for, and we truly understand the impact it has had on your experience. To help you avoid any further interruptions going forward, we recommend keeping your service active by renewing your Easy Pay voucher timeously. You can do this quickly online: Pay Online via Webafrica Payment Portal
• Go to: pay.webafrica.co.za/vumatelreach
• Enter your registered phone number and receive an OTP via SMS
• Choose your payment method (card) and complete the payment
• Your service will activate instantly once payment is confirmed If you’d like us to take another look at your specific case or walk you through the payment process, you’re more than welcome to share your details with us. We’re here to help make this as smooth as possible for you moving forward.

Warm regards,
Webafrica Crew

DM

Duduzile M's updateReviewer Update

27 Mar 2026, 13:08

So it means the 14 days with no internet connection does not matter or count. Where I was not able to work or do anything.

Even if it was Vuma technician is the one who was neglegent when he was doing the installation for my neighbour and broke my internet cable, it does not matter.

Is this how you treat your customers.???

DM

Duduzile M's update27 Mar 2026, 13:08

Reviewer Update

So it means the 14 days with no internet connection does not matter or count. Where I was not able to work or do anything.

Even if it was Vuma technician is the one who was neglegent when he was doing the installation for my neighbour and broke my internet cable, it does not matter.

Is this how you treat your customers.???

Worst Service Provider::