Worst Service provider

Not only is this the second week in a row that unauthorized changes get made to our acc but also unauthorized cancellations on our line where does that come from? And how is that possible? We have also expierienced the worst customer service from their technical support department with having to every day from Tuesday buy airtime because of being put on hold for hours on end and not coming through to them. This is after we told them on tuesday what the problem is but they still can't seem to figure it out. Then being told lies that internet is back on only to discover it still being off. We have spoken to almost everyone in the department but still useless. How is it fair on paying customers having to suffer such an inconvenience on Web africa's behalf. Why pay for services not recieved??? Who is going to compensate us for the 8 days without internet that we have paid for ?????????