Worst service possible

This was what I wanted to post on their complaints webadress that does not work I raised a number of problems over the past week with Webafrica. I moved property in November and was told that the new area is covered by Webafrica. I just need to take my router (which I did). I paid for December and January with no problem. On the 27th you cut my service despite having paid for January via a debit order. Then I was told I need a new router - which I did not. Octotel went to the new premise without asking me, your service was allrwady there and as the new flat was also rented by us for the past number of years (my daughter) I was well aware that there was fiber etc. - no work done and today I see a double off take on my debit order. I have been holding on for 90 minutes for Lerato or Kekano to explain to me what you are doing? No response - I was told to go and get a coffee. Which I intend not to do.

It is terrible service, unprofessional with no human interface. I need an explanation on what you did, why you did it etc? As I live in China and my son who is on the autism spectrum could not understand why our service got cut, you just added misery with the non-human approach. Thanks for nothing.

LD Viljoen