Worst Service I’ve Experienced, Stay Away!

1 Star Extremely Disappointed with Webafrica's Service

I have never experienced such poor service from an internet provider. My order was showing “in process,” but after speaking to the last agent (***), it appears she canceled it without my consent.

To make matters worse, Webafrica charged me twice for an upgrade I never approved, and when I requested a downgrade, I was sent in circles with no resolution, no accountability, and not even an apology.

Every time I reached out, I was passed from one agent to the next with zero follow-through. I’ve documented everything and will be escalating this to ICASA and the Consumer Goods and Services Ombud.

I’ve now had enough. I’ve asked for everything to be canceled and expect a full refund. Webafrica has lost my trust, and I will be sharing this experience across social platforms so others are warned.