Worst service I have ever experienced

If I could give this company zero stars, I would. The internet works fine, but that is because it is a frogfoot line, but the service we have received is absolutely pathetic. First of all, it takes ages just to get connected to a support agent, and not on a call, because you can't even speak to these people, but on a freaking whatsapp chat bot. When we first got connected, our PPP wasn't authenticating, meaning no internet. We spoke to 11 agents over the course of 5 days, explaining every time that there is an authentication problem and that they should just check on which port the configuration was done. And every single time, they just want to escalate the problem. Luckily after day 5, we had one lady who actually noticed that Lan 2 was configured and confirmed that with us, after everyone swore only one port is configured, not two. Skip ahead one month later, I see they have charged me an absurd amount, so I contacted billing. The lady said they made a mistake and logged a credit for me. I waited a WEEK, just to find out that my credit was declined, because this girl never thought of getting a managers approval. Another agent then logged my credit, but without even trying to prioritise it, due to the delay caused by incompetence, I had to wait 72hours. The 72hours finished 2 days ago and now they are saying it will only be sent to Finance on Monday. I have cancelled my service in the meantime and will be moving to Vox. If you are thinking of joining Webafrica, rather pay the extra bit and go to another service provider. It is really the worst service I have experienced in my life.