Worst service I have ever experienced

I just had fibre installed at my new home. I chose Webafrica as my ISP. Big mistake. I just got my new router and although I have worked in IT for years I cannot get it to work. The only way to communicate with Webafrica is through chat. I have been holding on for almost an hour with no one getting back to me. I wish I could cancel but I suppose that must be also done by chat.