Worst service I have ever experienced and I not even signed up yet

I have never experienced such bad client service in my life 1. Speaking to an agent via WhatsApp only is the most ridiculous way of communication I have ever experienced 2. With each new chat, you are assigned a new agent which means repeating yourself repeatedly with the same story all day to 10 different people 3. If you do not respond quick enough (some of us are in an office and can't respond immediately), the chat is ended 4. All they do is issue fault tickets and no follow ups Apart from the frustration of communication and not being able to speak to an actual person who can deal with your query from beginning to end, it seems like the agents can't not think outside the box. They respond according to what they see in front of them and do not know how to move a query offline and resolve manually. When I signed up on 25Oct, I was advised that I will be connected in 7 days. It has been 13 days and no resolve 1. First there was the issue that the fiber line was with another provider and not being released. I sent proof thereof that it was released on 31 Oct, then I was advised that my complex is not yet live. How can this be if no 1, I have had internet services the last 2 years, at the same address with the same FNO and no2, a few days ago you said the line was not released and now I am not live? So, with VOX confirming that the line has been release, the proof of residence you have and proof that my complex IS live based on the fact that I have had internet services the last 2 years, why am I still without internet 13days later?! I don't care who the problem is with whether it be with Vumatel or Web Africa, Web Africa is the provider and should be resolving this. Pick up the phone and call someone instead of issuing fault tickets all day!!!!

How do I cancel this request? Will you refund the pro rata charge, which you were quick to deduct from my account. Is there any cancelation fees on this and return on the router I have already received?