Worst service from Webafrica ever in my live

E experience very poor service from them. Waited more than 3 weeks for my router and when I query about why they deducted twice for something I do not have or cannot use they get rude. When I request to speak to a manager they refuse to assist me. I have never in my life experience thus bad service from someone who works with clients. I requested for them after 3 weeks to rather cancel my account and give my money back, they refuse to assist me. Just saying thank you for connecting to Webafrica. The service if poor and they are very time consuming. No help at all from their consultants neither their management.