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LV
Laura V

1 reviews | Active since Nov 2017

08 Jun 2022, 09:27

Worst service from Webafrica!

We arranged for installation in February 2022, technicians came to the house to install fibre and they did not install the ONT box we have called Vodacom numerous times as we have been getting no feedback from Webafrica and my husband has been corresponding with a different agent on the Webafrica platform (which is absolutely useless) for over 4 months now and we are getting nowhere. They keep escalating this to the brand manager and every consultant that we speak to keeps giving us the same run around after we have to explain the story to a different consultant daily.

We have moved into our house after renovations and we are without Fibre, I work from home and I am unable to work as my job requires the internet. My husband has been debited since February for a service we have not received.

How is this even possible? We just want our fibre installed and we want a refund for the months that we have paid and have not received a service.

PLEASE CAN YOU ARRANGE FOR OUR FIBRE TO BE INSTALLED ASAP! I would appreciate a response asap! Our client code is awc***

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Replies (2)
LV
Laura V's update08 Jun 2022, 17:58
Reviewer Update
We would like a full refund of premiums paid.
LV
Laura V's update04 Jul 2022, 18:04
Reviewer Update
Webafrica does it again! After numerous failed attempts we canceled with this useless company, we eventually received credit notes for payment that was made for services we never received and yet they have debitted us again. The online agents have said that this is not a valid reason for a refund! I have never dealt with such *********** people in my life.