Worst service from INTERNET SERVICE PROVIDER.

Webafrica

We have been struggling for about two years. Nearly every month, they have issues and then it take weeks to rectify it. Now we have been trying to communicate, even ask for call backs, but it doesn't happen. You cannot go and see them at an office, as they don't have offices. The only time you can get them ion the telephone, is with sales, but they cannot transfer any calls. Lately there was a call back once, but the problem has not been resoled. We migrated some services to them, witch run with other ISP's for years. They then had it registered as new installations. Witch we have proof, that it was with other ISP's for years. Send them the proofs, and they just say, that the lines show as new installations with Openserve. Openserve says, that Webafrica needs to log a ticket, but Webafrica refuses. Then we canceled the services with them to take it to more trust worthy SERVICE PROVDER. But then Webafrica suspended the remaining lines, as per , the canceled lines shows, that it did not run for 12 months. That is precise the reason the last 3 services are still running with them, for 12 months has not run out. Else we would have canceled them also. Now, this is forcing us to pay, nearly R6000 again for installations, that has been paid already. Then Webafrica, offered a payment plan. We excepted, only as this is affecting the last remaining clients. (I said, on email and per telephone, that the extra payments, is to be refunded, when this, has been resolved. Therefore the monthly payments never stopped, and on the 29th of September, an extra payment was done, as per the arrangement. The arrangement was for the 1st of October, but we paid early. Then they still suspend the services, for non payment. Even though, they show on their statements, that they received it. Took me days to have them rectify. But since then, nearly every day, at least one line is down. Over the last two weeks, one specific line keeps going down. They already lamed Openserve for it. Openserve went and have a look, and obviously, found no errors. We get a page that shows, payment was not done and we need to pay, to get reconnected. But they are telling us its Openserve. I informed them, that I will make sure, everyone, knows of this. Cause they don't care, that they are the reason, for loss of income. No matter they received payments, and broken the contract they have with us and many other clients, cause they did not supply the service, witch they billed.