worst service form ISP

Been trying for 4 weeks to get a response from the sales team and support on my installation. Can't get past the chatbot. You keep getting messages that they are busy and will send you to the next available agent. but this goes on for days and still no response...only clue I have is an SMS response that the order is on hold pending an issue...That's so unhelpful. What is the issue and when is it expected to be resolved. Can't get hold of anyone other than chatbot to discuss this feel like i' m being ignored. .Don't deal with this company the service is terrible.