Worst Service Experience EVER!!!!!!+

I am writing to express my extreme dissatisfaction with the service I have received from Webafrica — from the very beginning of my time as a customer, it has been nothing short of a nightmare.

There has never been a direct line to speak with a human representative. All communication is via WhatsApp or chatbot, which is incredibly time-consuming and inefficient. Consultants juggle multiple queries at once, leading to frustrating delays that can take up your entire day.

On top of that, the troubleshooting process is outdated — it requires a LAN port, but most modern laptops don’t have one. What if a customer doesn’t own a PC? How are they expected to reset the line? This is not a customer-friendly process.

Fortunately, I decided to cancel my service. Ironically, after years of poor support, I finally received a phone call — not to resolve my long-standing issues, but to try to convince me to stay. It took several firm responses to get the representative to respect my decision and proceed with the cancellation.

After my cancellation, your team collected my router — yet you still deducted R999 from my account.

I have now been trying for over two months to get a refund. Despite confirming multiple times that the courier company did not provide me with a waybill number, I am repeatedly asked for the same information. Ms. Ovena Adams continues to apologize for the delay, claiming that they are “still inquiring” with the courier company — but nothing is moving forward.

How is it possible that such a simple process is being dragged out this long? This is unacceptable and unprofessional.

I demand that this matter be escalated immediately. I expect my refund of R999 to be processed without further excuses or delays. I also request written confirmation that my account is closed and that no further deductions will be made.

This has truly been one of the worst customer service experiences I have ever had.