WORST SERVICE EVER!! WEBAFRICA!!!

I am writing to express my deep frustration and sense of injustice regarding the ongoing issue with the payment that was supposed to be deposited into my Capitec account for a Refund. Despite numerous attempts to resolve this matter, WebAfrica has failed to take any meaningful action, and I am left feeling completely ignored and unjustly treated. i cancelled my service after i was told the is a technical error on my end and they will not be able to attend to it due to the area i reside in, i then requested a refund.

On the 18th of Aug 2025, I contacted Webafrica and was told the refund will take up to 15 days. Since then, I have followed up relentlessly, calling twice a week, yet I am continuously told i was recently added on the refund list. Despite this, Webafrica has failed to take responsibility for the situation, instead pushing me back saying i must send my banking detail every time without providing any resolution.

It is clear to me that I am being unfairly bounced around between departments without any real action being taken. The lack of urgency, accountability, and the dismissive attitude displayed by Webafrica is not only unprofessional, but feels unjust. I have made every effort to follow the proper channels, and yet I am still left without the funds I am rightfully owed.

I am now left in a position where I urgently need these funds, and the continued delays are causing unnecessary financial strain. The lack of communication and accountability is unjust, and I am demanding immediate action and resolution. I expect a clear and comprehensive explanation of where my funds are, why they haven’t reached my account, and why this issue has been allowed to continue without resolution for so long.

This situation cannot be allowed to continue. I expect a swift resolution and a response from someone who will finally take responsibility for resolving this issue once and for all.