worst service ever - Web Africa

Bad service received from Web Africas billing and finance department. I placed an order in November last year for fibre, canceled two days later. App**** for fibre from another ISP. Then after 2 weeks i got billed for the installation and router that I did not receive from Web Africa. I confirmed with my current ISP that they paid for the openserve installation, so Web Africa is trying to get money from me after the order was cancelled after two days.

There is no support in place at Web africa, I am waiting for hours to be answered on their whatsapp channel, phone call does not get answered. They tried twice to get the debit orders through my account, every time i have to reverse. I have logged many calls with them, and their Finance department just cancel the credit notes without speaking to me.

I have the prove of where the guys confirmed that the order was cancelled with openserve from their side, and i provided this info to them. But they are still addement that they want the money for an install that was cancelled by them. At this stage I dont know what to do next, this is endless going forward and backward.

Please do not do business with these guys, first try to go through to their support before ordering anything.

There is no support in place.

I can provide all the prove if needed be.