Worst service ever (virtually non-existent)- Stay away

Ever since they've move their support to WhatsApp their support has been virtually non-existent. I've had years of really excellent service from them until about a year ago (I think) but its been BAD. More recently I moved and cancelled my service and returned my router to their office in Cape Town. I received an email to say I had 30 days to return my router. I emailed them but received a email to say their support email is no longer in use and that I should try their WhatsApp line because you get "...superfast response, easy-peasy by chatting to an agent..." This is COMPLETE BS! It's the worst! Now I get another email to say I've got 3 more days to return my router before they charge me. I reluctantly got on their WhatsApp line again today to settle this. I started at 9:23am and its now 11:23am and still no response.

Something has changed drastically at Webafrica. Maybe they got new owners. Maybe the support manager left or something and they got someone new. Webafrica is going down and I'd NEVER recommend them. It's a pity as they used to be so good.