Worst service ever. No service delivery

I am in the process of having my wifi fully connected and it has been hell. I spoke to vuma and they were able to check for installations and configure everything but when it came to Webafrica, they 1. Couldn't deliver the router on time 2. When they did eventually deliver, their delivery was just nonsense as I told them that I would not be available to take calls during the day and should call the property manager when they get to my place (also gave them his number). They kept calling me and when I called back they were not picking up anymore. They **** to say they were at the gate but when the property manager checked, they hadn't arrived yet 3. I was told by the agents that my wifi would be active after 24 hours of which before I could get that feedback I was being sent from one agent to another and they would take 30 minutes to an hour to respond to one message. It looked like they are still new and don't know what they are doing of which I would assume training should be given before they start working.

Eventually on Sunday, I spoke to an agent on whatsapp by the name of Mashudu Nemutamvuni whom when I asked for him to check if my wifi is activated, he said it is not and that Vuma must activate it. I explained that Vuma did their part it's just left with them to give me my username and password. He went on to log the wrong ticket number with the wrong unit number and incorrect ZFN number onto the system. Vuma called back within an hour and confirmed that everything was perfectly fine and activated only that Mashidu put in the wrong information on the system.

I texted him back as that case was still unclosed. He chose to ignore me for an hour even after I told him that my battery was low and would die anytime soon. Sent numerous messages but he did not respond, until 18:00 when the ticket got closed and now I cannot work from home on Monday, as I do kot have my wifi password and username from them. Thus far, this has been the worst service I've received from a service provider and will not be staying long with them.

I should be canceling soon.